Leave a Review Motorola Nursery
App lags, freezes, shows old image
The standalone monitor with this system is great. The app monitor on my phone often lags, freezes, or very weirdly will switch back to an earlier view of my baby instead of what’s actually happening in the moment. It makes me concerned that previous footage is being stored somewhere? The arrows to move the camera also don’t always work on the app, there is often a delay. Overall it’s definitely better than nothing and I like that it’s on my phone. But for how important this device is for the safety of my baby, I’d expect more performance improvements on a regular basis.Show lessRaRa B 23
Developer Response
Hello. I'm sorry to hear that you have issues with our app. Can you please try to reboot the camera from time to time that can help with the lag. If however, the issue persists please contact our support team at support@5gencare.com. They can help you troubleshoot the issue. Best regards.Terrible App
This app has the worst UI I have ever seen. Can barely see my baby because they decide to put huge buttons over the video feed. In addition to this they make 50% of my screen dedicated to 4 useless buttons that if we’re not there I would have a larger visual of my feed. Turn it sideways you say? That would be awesome if the huge play buttons didn’t cover the middle of the screen and weren’t enormous. Shrink your UI and give more space to what matters…the stream of your child.Show lesssDARCO999
Developer Response
Hello. I'm sorry to hear that you don't like some app features. I shared your feedback with our development team and hopefully, your feedback will help make our app more user-friendly. If you have any questions or any related issues that are app related please contact our support at support@5gencare.com. Best regards.App is ok
The picture quality is great! My issues with the app are it never seems to connect even when internet connection is not an issue, and i hate that when i exit out of the app after use you still get notifications on motion and sound. Super annoying, so i just unplug the camera every time.kamimallory
Developer Response
Hello. Thank you for your honest review. Could you please contact our support team at support@5gencare.com? They should be able to help you with the notifications problem. Best regardsDev please improve the app
Overall idea is great with the journal logging and general features you’d see in a monitor. Able to keep record all in one place. However the app is constantly frozen and slow (this is NOT due to wifi strength) you have to close out of the app every time or it will freeze and if you don’t realize it.. you think you’re watching your baby peacefully sleep but in reality they are kicking and moving about in a risky way and you wouldn’t know. Huge safety issue. It’s great picture quality until the baby moves. The pixels cannot keep up with motion it’s just goes blurry until baby is still again. One star bc their feature for customer support is clearly intentionally flawed. You message via the app but there’s no way for them to contact you so it’s pointless.Show lessChol32
Developer Response
I'm sorry to hear you're having trouble with our app. Please contact our support team at support@5gencare.com. They will help with the issue you have. Best regards.Not the best, not the worst
We use this camera in our baby’s nursery and it reliably alerts us when there is sound or movement. Our biggest complaint is that the live video footage on the app takes many seconds to buffer and load, and sometimes never loads at all. The video on the monitor that came with the camera is more reliable.Show lessS + E
Developer Response
Thank you for your honest review. I will pass on your feedback to our app development team. Best regards.Good update, but one navigation flaw added
The update to this app made it more responsive and nicer to view overall than it previously had been, but the inability to easily navigate from one full-screen horizontal view recording to the next *without* exiting back out to the full vertical view list is a very, very clunky and unintuitive UI development. Please consider re-adding the ability to move back or forward between recordings without exiting to the full list once again, thanks.Show lessAustinAmanda
Developer Response
Hello. I shared your review with our app development team. We really appreciate your feedback. best regardsI like this app
The option to pair my cameras (twins) to this app is the reason I bought the Motorola cameras. I use the app daily and find it to be reliable 95% of the time. I even get notifications on my apple watch which is so convenient. I’ve been using the cameras for about 6 months now and I prefer the app to the parent unit that the cameras came with.Show lesssafwert
Developer Response
Hello. I'm glad to hear that you like our app. Thank you for your honest review. Best regards!Better than everyone says
We personally love the app, the picture quality is far better than the monitor it comes with. As far as the time to load the camera, if you force close the app it makes it load much faster when reopened. (Dev maybe you can set it to reload everytime you leave the app and come back) it did stop sending alerts for some reason a few days ago, the newest update did not fix it. It will send the notifications a few hours later when nothing is actually happening which is pretty annoying.Show lessnickname9049
Developer Response
Hello. I'm genuinely sorry to hear that you have app-related issues. Our team is working to resolve the delay notifications issue, which should be fixed soon. Best regards!System is great, app very flaky
The idea and hardware camera are great and work well for us. However the app keeps letting us down - e.g. a few days ago notifications stopped working completely (also test notifications) and even reinstalling doesn’t fix the problem.
App design is quite bad too, but I could live with that…chwasmer
Developer Response
Hello. I'm truly sorry to hear that you have streaming issues. Please contact our Support Team at support@5gencare.com. Best regards!App is trash, monitor is fine
For the cost of the monitor I expected the app to work better. Video won’t livestream no matter how many times I do a reset and our WiFi is exceptionally fast. Sent an email to support and don’t expect a helpful response based on the other reviews. If this doesn’t resolve, I’ll be switching monitors asap.Show lessMm147434092
