Leave a Review Motorola Nursery
The actual camera and monitor are good
The app is just bad. I had the app running and it showed no baby in their bassinet. My baby was intact in their bassinet but the app had frozen. It wouldn’t reset till an hour later. Two stars is because the actual camera and monitor it comes with are good. I apologize as i won’t speak to customer support as the reviews show it’s a trend. If everyone has to call customer support for this app then…that says something about either the lack of ease of the app or the app itself.Show lessMom12345667890
Developer Response
Hello. I'm sorry to hear that you have app-related issues. Please don't hesitate to contact us if there is anything we can do to help you have a better customer experience. Best regards, BojanNot worth the money
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App Issues
I wish I would have listened to the other reviews before buying this. With it being Motorola I figured it was a reputable brand. It worked okay for the first day or so but since then the app will not load 90% of the time (just shows a white loading circle) and from the reviews it seems to be an ongoing issue that they will not resolve. It does alert me if there is noise and movement but it won’t let me load the live camera to see if my baby is awake,etc. so I have to go into the room, which defeats the whole purpose of the camera.
This would be a great buy if the app would work but again, seems like an ongoing issue. If I still had the box to return, I would.Show lesswlauren89
Developer Response
Hello. I'm sorry to hear that you have issues with the app. Please contact our App Support Team directly at support @ 5gencare.com. Kind regards, Bojan2 huge flaws
This baby monitor works great besides two issues. EVERY single night, the monitor goes offline. And when it goes offline it CLICKS in my daughters room and the music goes off. Then it clicks back on. When it clicks back on the volume has been set to the lowest setting and I have to go turn it back to where I had it. Now the problem w that is the button for the music is missing 50% of the time from the app. For both my husband and I. Right now I am playing lullabies on my phone because the button is missing and I can’t turn it on for her from the monitor. I have reported this issue TWICE through customer service on the app. Not once did I hear back from anyone. In fact, it’s gotten worse since then. If these two things were fixed, I would give it 4 stars. One star missing because none of the pictures I take ever save to the gallery even though it says they do. This app is very flawed.Show lessKariiiiiiElizabethhhhhh
Developer Response
Hello. I can't seem to find the reported issues. I'm sorry. Could you please contact our App Support Team directly at support @ 5gencare.com? Kind regards, BojanSpyware
This app constantly draws battery in the background even with all privacy settings and even after all permissions are revoked. Absolute piece of garbage. This is quite likely a Chinese ploy to spy on people.Gitaniby
Very frustrating
We purchased this specific monitor as we are gone quite a bit and wanted the option of a handheld viewing monitor or using the app on our phones. The app never works. Constantly frozen and takes forever to load. It’s Sunday and my screen is still the same from Thursday despite full WiFi.TayAnnWood
Developer Response
Hello. I'm sorry to hear that you have issues with the app. Please contact our App Support Team directly at support @ 5gencare.com. Kind regards, BojanSo much worse than Hubble apps
iPad version not optimized for iPad, does not work all that great with more than one camera, but the worst part is that it will randomly show video and play sound from 30 minutes prior. You’ll literally see and hear a baby crying in its crib…except that the baby is in your arms and is quiet. Just randomly plays scenes from earlier. Like there is some kind of ghost baby. Pretty creepy and makes it basically ineffective. We miss the Hubble app!Show lessDomerTommy
Developer Response
Hello. I'm sorry for the inconvenience caused. Please contact our App Support Team directly at support @ 5gencare.com. Kind regards, BojanHow can multiple users have access to camera? Token only last 15 min. Not smart
Unclear how multiple users can have camera access. Do you need 2 accounts. ? Share token only lsts 15 min before my husband gets logged out there must be a better wayld1.q.ld1.q
App Doesn’t Work
You most likely won’t find out that the app works only 1% of the time until you purchase the monitor. But, in any case, if you can return save yourself the annoyance and frustration.MrsBayy
Terrible
This app barely works, it just hangs on the loading animation most of the time. Completely useless, especially for something as important as monitoring your childAdSinger
