If your workout is 8min 2 seconds... You can't enter the 02 or 2 it just changes it to 20... This is built by people who don't have to use it every day and it shows. Unable to view past class attendance. Reservations take 4 taps.
Worst part is small gym owners who were forced to upgrade and flack for how terrible this app is.
I never leave bad reviews, but this app is that terrible! I have used it for a couples of months now to book my gym classes and every experience has been frustrating! The app is super glitchy, crashes often, freezes, and makes the process of booking a class frustrating! TRIIB do better!
Triib was amazing. We always received a friendly voice when we would call as issues arose with Triib. Since the switch, we have had multiple issues that go unanswered. We have 4 open help tickets, the back office shows we have ZERO gym members. Several members have been charged twice and we have had to comp 10 drop ins because we could not allow them to purchase the drop in from the new system. This company is an absolute mess and an example of what happens when a VC firm buys a good operation but has no idea how to run it. Furthermore, they believe they can maintain current levels of profit and expand their margins by outsourcing all of the support. Seek another company for your admin and financial support/reporting.
Had a major discrepancy with my account that I wasn’t aware of, the issue was brought to MY attention by Diane (part of the Xplor team) my representative. She gave me a clear and decisive plan on when and what was going to happen, with daily updates! They handled the situation all on their own. Thank you Diane, just wanted to give credit where it’s due.
The app is very easy to use by the way, don’t listen to all of these disgruntled people. Yes a few more clicks to reserve a class… who cares. App works nicely, with more useful tools and features to utilize for your gyms success.
Respectfully,
BXB TRNG
This app is flaming garbage. User interface is clunky and illogical. Functionality (IF it even works) is overly complex and not intuitive - why does it take two clicks, endless lagging scrolls, and three more taps register for a class? It keeps crashing and members have to be manually added to classes by admins because of that. Our gym was forced into its usage due to the absorption of Triib and I can’t believe they charge for its use. Burn it down and start over.
0/10 would not recommend
Going from Triib to this app is extremely frustrating. It’s needlessly complicated to schedule a class, and that is assuming that app even works on that particular day. Everytime I try to schedule a class it tries to charge me the $20 drop in fee despite having an unlimited membership at my gym. So far I have yet to figure out how to view a leaderboard. I’m not even sure this app supports a feature like that.
Have the creators of this app ever used it as a gym member? It’s not intuitive to do anything. Need to reset your password? Better know what “gym member area” means 🤷🏼♀️. Want to change your communication preferences so you don’t get an email, text and message in your app inbox to log your results? Good luck. Want to check out the leaderboard? Let me know if you find it.
It’s just awful. Please, app creators, do some user testing and launch an update. We’re all begging you!
Honestly the reviews made us a bit nervous… people complaining about having too many things to tap to set up a session time (try going in and setting up the default settings on your memberships etc.) makes it super easy.
Will report back the more we use it. But this is way better. Maybe…
Haven’t had any issues, loading fine, navigation is great overall, yes there’s a lot more going on, but it’s still better than Triib.
Not sure how this made it out of the developers computers but clearly a user interface person wasn’t involved. Design is terrible and things which should take second, take many minutes.
Shocking this is still on the App Store due to all the poor reviews.
My gym has been using the TRIIB app since the very beginning. While the app was never perfect it got better as the years went by. It was a simple process for members to check in to classes and log scores. We migrated to this app recently and it is a pile of garbage like everyone says. I have already cancelled my TRIIB account and am moving to another platform for my CrossFit affiliate. I wish I had known what a disaster this would be before I did migration so I wouldn’t be in this mess. If you haven’t migrated yet, do yourself a favor and find another platform cause this one is trash.
nnfann
biancabeck
Laramy Gregory
BXB TRNG
Nope987654
Chris44142
JessReviewsThings123
cbackes07
monstercar
pfcxfitguy
