Waste of money
This use to be my favorite casino app but at the beginning I would receive deposit bonus for fee spins all the time and it’s been months now since I have gotten one and they don’t even have a rewards program… at the beginning it seemed legit and I enjoyed playing the games that other casinos dint have but now it just seems like I dump money into the casino and literally just lose it right away… the games aren’t hitting at all and even the bonuses are a let down… sure I can keep getting more and more free spins during the bonus but who cares about the 30 free spins if it’s not actually hitting for money and those free spins mostly produce 2 or 3 dollars I’m not playing for the free spins they literally mean nothing if the game isn’t also hitting for money lol it’s actually super annoying so now the games aren’t even fun so I don’t think I’ll be spending any more money aggravating myself if I’m going to lose money I prefer to at least enjoy my experience
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Response from developer
Thank you for your feedback. Please reach out to misupport@playgunlake.com if you feel there is a technical issue with your games. We want to be your favorite casino app again!
The reviews are deceiving
UPDATE AT TBE END!
So far I’ve enjoyed the app. 4 stars are for the amount of playtime I’ve gotten from my deposits and they happen to have the slot I like best. Those who are complaining about the wager requirements on bonuses should realize that ALL of the online casino apps are that way. What I worry about now is the withdrawal process (based on many reviews). I hit a pretty decent amount (a few K) and am currently waiting for my withdrawals to be approved (they say can take up to 72 hours for approval). I am almost at the 72 hour mark and haven’t seen anything yet. They are still pending. Reviews have said that they require you to upload documents and I have had to do that on another well know app as well but I have not gotten any info from them yet about anything. If that is the case and I get my money after that then I really have no issues with their requirements. But since I haven’t heard a word from their teamI’m starting to worry that my big hit might be too good to be true! I will update my review based on the outcome.
Update:
Before the 72 hour mark I received The email that said my withdrawal was approved in the next day it was in my bank account!! Changed to 5 stars!
So far I’ve enjoyed the app. 4 stars are for the amount of playtime I’ve gotten from my deposits and they happen to have the slot I like best. Those who are complaining about the wager requirements on bonuses should realize that ALL of the online casino apps are that way. What I worry about now is the withdrawal process (based on many reviews). I hit a pretty decent amount (a few K) and am currently waiting for my withdrawals to be approved (they say can take up to 72 hours for approval). I am almost at the 72 hour mark and haven’t seen anything yet. They are still pending. Reviews have said that they require you to upload documents and I have had to do that on another well know app as well but I have not gotten any info from them yet about anything. If that is the case and I get my money after that then I really have no issues with their requirements. But since I haven’t heard a word from their teamI’m starting to worry that my big hit might be too good to be true! I will update my review based on the outcome.
Update:
Before the 72 hour mark I received The email that said my withdrawal was approved in the next day it was in my bank account!! Changed to 5 stars!
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Response from developer
Hello, we appreciate your response and feedback! We are confident you will get your withdrawal shortly, however if for some reason you still haven't please reach out to us at misupport@playgunlake.com so we can get it resolved for you!
Overall a disappointment
I spent over 10 minutes waiting for help after my initial conversation with a customer service rep. The responses were cut and paste technical jargon and in no way helpful. Interface is slow. If you try to participate in too many of their promotions, they’ll flag you and limit both your bet amounts and restrict your odds so you can’t take any long-shots (part of the fun). I’m switching to another vendor after so many difficult and undesirable experiences.
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Customer Service is terrible
I submitted a withdrawal request to my PayPal account on 3/4/22 and received a confirmation of withdrawal email from them. In the email it refers you to your pending withdrawals. Checked that and it did indicate as pending. Checked again on Monday 3/7 and it no longer shows as pending but still hasn’t shown up in my PayPal account and two emails to them have gone unanswered. It’s been 11 days since my withdrawal request was made. Very irritated at the lack of communication
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Well I guess You get what You get
Save your time and money and go elsewhere. The wager requirement system totally ruins this app. I just played through a couple hundred dollars on a slot and somehow never met the wager requirement of 150. Barely even scratched the requirement. So somehow burning through all that money I only met 29% of the requirement? So to even try to reach a point where I get my money back I have to deposit and wager over $100 now just to get anywhere? I think I will go pick up a drug addiction or start skydiving or anything else before I ever give you scoundrels another penny. I guess this is one of those learning experiences. Hopefully someone does themselves a favor and stops before they get as let down as I am. Shame on you Gun Lake. I absolutely love the physical casino at gun lake but this app is a total waste and a complete mockery of the real gun lake casino. If anyone from management at the gun lake casino sees this do the right thing and fire the people in charge of this app. Absolutely disgusted and totally blown away.
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There are a lot better apps available
I guess I’ve won to much because this app no longer lets me bet on anything over 50 cents without approval. I tried all weekend to place multiple bets and apparently they had no one all weekend to approve bets because it wouldn’t let me do anything over 50 cents. Also frustrating when you can’t use your free bets without approval even on a regular wager.
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If you want to get paid in a timely manner DO NOT DOWNLOAD
At first I thought it was great place to play with a lot of games that a few other sites didn’t have. I won over 900 bucks. Now the bad part,they claim to have options to simply withdraw your winnings via card but they don’t they force u to wait on a mailed check that never comes! I have been waiting almost a month and still haven’t received anything. I’ve emailed a few times just for them to tell me a bunch of lies and they barely respond! At this point I feel like they are scamming people . Waist of time unless you feel like NOT GETTING PAID!!
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Don’t waste your time.
After sign up. Casino slots gave an error and wouldn’t play. Couldn’t place a bet due to account restricted error. Contacted support, they said it’s a glitch that sometimes happens and to delete app and try again later. So tried to login later that week and was not receiving email for the two factor authorization. Contacted support 3 more times and still couldn’t figure it out. Deleted the app without placing a single bet. Not worth the time spent, go elsewhere.
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Horrible
This casino throttles all the big payments. When you go to a casino the slot machines have their algorithms from the factory which are not supposed to change. These new casinos throttle payouts based on the users and how much money the user has put in vs how much the machine has had deposited. This is no way fair for the user and the user will always be drilled down to lose eventually. I have played multiple games and never once hit a big jackpot. Whereas played at DraftKings and other places at least I hit big jackpots on the EXACT same games. This is scandalous. Stay away from this casino. As a person who worked as a slot attendant for two years I know what I’m talking about. Run.
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Good at first, then one major crooked mistake
This is a real review from veteran all of these Michigan apps. this wont be about “shady” free bet and bonus restrictions. All sites have silly play through requirements. All those complaints are on the user themselves, not the book. So I Deposited $1000’s and cashed out 1000’s initially. Then went to cash out again for only $700 and it stopped dead. After 4 days they claimed they needed documentation, which is fine others have done that too. 4 days after that and 5 more chats, they said to expect an email from Risk team. That email never came. And two weeks later no money. I have officially reported them to Michigan Gaming Control Board. I have a feeling I’m not the first and that this is one big rug pull in the works. Stick with MGM FanDuel DraftKings and Barstool if you want your $$$
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