Bugs
Just took me about 9 attempts to complete my departure form because the pictures wouldn’t select properly and when you delete, they don’t delete in order (ie. the trash next to a photo deletes the last photo and not the one you selected). Super frustrating and then I finally got them up and when I put my initials in it deleted all the photos and gave me an error message about attaching photos. Does anyone test this before it goes to the field? 😐
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Camping
I was very skeptical about this app at first but after actually speaking with owners I am very confident in this app. Tons of options and the search engine is great because when you enter your vehicle it doesn't give you camper options you can’t tow. The ease of using this app is great. The communication is great as well. They get right back to you or have immediate answers.
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Don’t trust the security deposit. Twice now the renters deposit was not held. Use a diff app.
Twice now I have had richer security deposit to get released even though I turned in a return form at the proper time I was shorted on my insurance claim because they were not able to secure the renters deposit. If it’s a deposit why is it released before the return form is turned in(as long as it’s turned in on time)mine was in both cases.
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RV stranded in Nebraska, RV share unwilling to help
I am an RV owner who has been through a very bad experience through RV share. My RV was rented for 6 weeks. A week into the reservation a warranty covered emissions valve caused the RV to break down and need repair. The RV was in Nebraska and we are in California. RV share’s insurance covers towing for maintenance issues, phew!, but only up to 200 miles. Their quote for getting it back to California was $20k. Our other option is to leave the RV in Omaha until the part is available..for 6-12mos. Not only do we not have options for getting our RV back, we are also expected to reimburse the renters for the time they weren’t able to use the RV. RV share actually encouraged us not to refund the renters, as we weren’t required to do so. We couldn’t do that to them, as they had to rent another RV to complete their trip. Stuck RV, broke, and RV share unwilling to help. Please use Outdoorsy or another service. RV share take 25% of every booking and they provide no support. Very sad and very disappointed with you, RV Share!
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Awesome Trip/Awesome Owners
We rented from an AWESOME husband Donna and wife Bettye team!!! I will do it again in a heartbeat!!! The camper was immaculate, and when Ms. Bettye says “she has everything any one would need” it’s the absolute truth, she literally had EVERYTHING you could want or need during your trip. All we had to do was “show up with our selves and our clothing” she left no stone unturned. It was very clean, they even had covers for the picnic tables, which I had never seen before!!!! They are both very pleasant and very friendly, very understanding, very communicative! Ms. Bettye even went out of her way to meet me because I accidentally took their cooler! We WILL be renting from them again!!! Thx for EVERYTHING!! They made the process very easy!
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Annoyed
I like using the app to book RVs but have become extremely frustrated with the Smart Match. I’ve disabled all smart match notifications but still get an exorbitant amount of text messages, all of which end up being a smart match message once I click the link to open the App.
I’ve had to unsubscribe from all alerts so that my phone stops blowing up all day. Which now forces me to not be able to get text updates for when I get important messages about my reservations.
The ability to completely opt out of smart matches needs added. I’m not interested in being matched. Every smart match has been outside of the filters selected in our searches anyway, really increasing the frustration.
I’ve had to unsubscribe from all alerts so that my phone stops blowing up all day. Which now forces me to not be able to get text updates for when I get important messages about my reservations.
The ability to completely opt out of smart matches needs added. I’m not interested in being matched. Every smart match has been outside of the filters selected in our searches anyway, really increasing the frustration.
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App is clunky
The app is clunky and some requirements in my opinion are unnecessary. For example having to load pictures of your drivers license front and back as well as 3 selfie pictures to rent a trailer that you aren’t physically going to be driving doesn’t make sense to me. It’s no different than renting a hotel room at that point. Plus the app doesn’t like to accept the selfies from certain phones and you have to call in anyhow and email them to someone in India or wherever the call center is from. Not real comfortable. Then whoever I sent the pictures to never updated the file so a week later our reservation was cancelled because identification verification wasn’t received. I then had to go through the process over again. Very inconvenient.
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Terrible
I’m so sad! I Tealty wanted to use the site. I have a vacation next week that I’ve been trying to plan an RV for and the last two times I’ve booked, the people have canceled saying that their RVs are under repair. Why the heck would they have it listed to rent if it’s under Repair. I’m not happy at all with the site, they need to vet their people better!!!! They need to make the rental process easier. You have to contact the buyer and they have 24 hours to get back to you. The problem is you can’t contact other people until they deny you!! you should be able to contact as many people as you want and then the first one to get back to you should be the one. Instead you have to wait 24 hours for each person and these people are not contacting me back till the 24th hour. Will never use the site again they have it all wrong. Terrible
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Web version is much better
This app is just awful. Navigation is clunky but worse yet, the display of images, ostensibly the primary thing a renter wants to see, is just bad.
Often the images don’t display at all. But when they do display, they are tiny.
I prefer the RVShare website. Images load properly and display full frame.
Often the images don’t display at all. But when they do display, they are tiny.
I prefer the RVShare website. Images load properly and display full frame.
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Iola 2022
Our annual family event at Iola this year was amazing. Jon and Erin made communications easy and they were always responsive prior to our rental. They delivered on time and provided all instructions for all the amenities the RV provided. The RV was cleaned, supplied with everything we could have needed and more. I would definitely rent from Jon and Erin again! Thank you both!
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