App stopped working after update
App stopped working after latest update. Saying incorrect pass code which I am sure is correct. Generating a security code does not work either and not really sure of how that would be a very secure option to have on an app. The security code should perhaps be emailed, rather than showing up within the app? This is the second time this app is telling me that I am entering incorrect pass code. First time over, I had to call the bank, delete the app and re-register again. I guess I’ll have to do the same again - if I even bother doing it. DissatisfiedTjongtjickadong
Developer Response
Hi, sorry to hear that you're not happy with the app. For security reasons we can't send anything via email as we need to protect your personal data. If you have forgotten your 6-digit PIN then you will need to call us so that we can set you up on the app again. Apologies for the inconvenience this will cause but this is for the security of your personal and financial information.Nice easy to use banking app
I like the look and feel of this app. Biometrics work well, provides all the functionality I need without any issuesPAA2013PAA
Developer Response
Thanks for the 5-star review!Does not work
Opening the app brings up a screen trying to use the camera to scan… what? Face? QR code? Who knows? Either way, it doesn’t explain nor does it get past that screen. Not very confidence inspiring for a banking app.xybereader
Developer Response
Sorry to hear you're having issues with our Mobile Banking app. Please log on to Online Banking and follow the registration process for the app which will give you a QR code. Open the app on your device and scan the QR code. There is more info on our website: www.santanderinternational.co.uk/mobile-banking-app/Doesn’t work
Doesn’t work at all
Freezes at initial picture takingnunonize
Developer Response
Sorry to hear you're having issues with our Mobile Banking app. Please log on to Online Banking and follow the registration process for the app which will give you a QR code. Open the app on your device and scan the QR code. There is more info on our website: www.santanderinternational.co.uk/mobile-banking-app/
