Santander International User Reviews

Santander International

Santander Financial Services PLC

Finance

Top reviews

Most RecentHighest RatedLowest Rated

Horrid

Horrible app. Keeps logging me out. Tried to make a transfer over 12 times and keeps logging me out.

AD.007

18 days ago

Response from developer

Hi, sorry to hear that you're having issues making an online transfer. So that we can help you further please give us a call so that we can understand the issue and also help with the transfer. Many thanks

Terrible

Santander are not a clearing bank so transactions and transfers aren’t live so there are delays especially over the weekend but overall this app is poor. Transaction history is limited, DD don’t show next payment date and search functionality doesn’t work.

They really need to see what their competitors are doing and quickly.

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Castlematt

2 months ago

Response from developer

Sorry to hear you aren't happy with our Mobile Banking app and for taking the time to provide your feedback. We are working on developing a new app which we hope will solve the issues you've highlighted.

Useless app and web page

I’ve never seen such a limited functionality of a bank account in an app and web page like this. You rather not have an app or mobile banking at all! Just use brick and mortar banking model then! Not able to generate a current account bank statement (only list of transactions in an unfriendly format, not like others that show the headlines, account details at the top). Not able to connect to mortgage account. Just useless.

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Jewel TN

3 months ago

Response from developer

Sorry to hear that you don't like our Mobile Banking app. We are working on making some improvements which we hope will solve the issues you've highlighted. If you are looking for a more traditional bank statement please give us a call and we can arrange for one to be posted to you.

Terrible App

Can’t login sometimes. Transfers are clunky. Standard Santander app is far better. For private customers you’d think it’d be better.

Smatthewsk

4 months ago

Response from developer

Thank you for taking the time to let us know that we can make improvements to the login process and payment transfers on the app. We are currently looking at improvements to the Mobile app which will hopefully address these issues. Many thanks

Ed

I am trying to load/open the app and it goes to a ‘scan’ mode but I have no idea what it wants me to scan and gives zero information on what is required. Either the app is stupid or more probably I am!!!

Edowardt

5 months ago

Response from developer

Hi, please log on to Online Banking on your PC and follow the instructions. The Mobile Banking app is looking for a QR code which is part of the registration process which you initiate when you log on to Online Banking. There are also Mobile Banking guides on our website which give you detailed instructions. If you have any issues please call our customer service team and they will be able to help you.

No notifications

I opened the app recently and found two recent notifications it said I had been sent, one read, the other unread.
I don't remember seeing any notifications and what's more, the Apple settings doesn't even have an entry for Santander International app.

stanthevan

7 months ago

Response from developer

Hi, if you're concerned that someone has picked up your phone and gone into your Mobile Banking app and read a notification then we recommend that you change your password immediately. If you have any concerns over the security of your account please give us a call so that we can help (you'll find details of our telephone numbers on our website, or on your statement). Many thanks

Direct Debit / Standing Orders

I find the app is missing features. I hold 2 Santander accounts. I would like to transfer money each month from one to the other. For example £130 for oil, £160 for electric and £150 for rates (few on many I want to do)
Some months the amount changes - oil may need reduced to £80 for example.
The app doesn’t allow you to adjust the amount.
Also the app doesn’t allow references / search references.
If my elec bill came I would like to do a quick transaction search to see how much I’ve saved to pay the bill.

Can features be explored?

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Gr33n42

9 months ago

Response from developer

Hi, thanks for your feedback which we'll pass on to our digital development team. Thank you for taking the time to get in touch.

Worse bank

Very bad customer care, to login on phone is a nightmare. Mobile banking very bad, nothing to report scam soon as possible. Spent over one hour on phone to report scam.
Worse bank had in my life…

KykkoRay76

a year ago

Response from developer

Thanks for your feedback and sorry to hear you're not happy with our app. I've passed your comments on to our technology team.

App stopped working after update

App stopped working after latest update. Saying incorrect pass code which I am sure is correct. Generating a security code does not work either and not really sure of how that would be a very secure option to have on an app. The security code should perhaps be emailed, rather than showing up within the app? This is the second time this app is telling me that I am entering incorrect pass code. First time over, I had to call the bank, delete the app and re-register again. I guess I’ll have to do the same again - if I even bother doing it. Dissatisfied

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Tjongtjickadong

a year ago

Response from developer

Hi, sorry to hear that you're not happy with the app. For security reasons we can't send anything via email as we need to protect your personal data. If you have forgotten your 6-digit PIN then you will need to call us so that we can set you up on the app again. Apologies for the inconvenience this will cause but this is for the security of your personal and financial information.