App is not updated, will take you tohargers not even there, wasting hours of my day driving around. Then it charges me $40 randomly after a week, why would I pay THAT much for an app that isn’t ever updated, ridiculous and scammy
Developer Response
We're truly sorry to hear about your frustrating experience with our app, and we appreciate your feedback. We take user concerns seriously and are committed to improving our service.
Regarding the unexpected charge, it's important to clarify that we offer a 1-week free trial upon sign-up, and users can cancel anytime during this period to avoid any charges via the app's profile section. If you were charged unintentionally, please reach out to our support team through our website at AppBytes.net, and we'll be happy to assist you with a refund.
As for charger accuracy, our app relies on data from the US national registry of EV chargers, daily refreshing Tesla Supercharger lists, and TomTom's mapping system to provide accurate information. However, we understand that inaccuracies can occur, and we are continuously working to refresh and enhance our database. If you encountered incorrect charger information, please report it within the app so we can investigate and rectify the issue promptly.
Your feedback is invaluable in helping us improve, and we hope you'll consider giving our app another chance. If you have any further questions or concerns, please don't hesitate to contact our support team. We're here to assist you and ensure your experience with our app is as seamless as possible.
Collin O'Rear
EV Companion
AppBytes, LLCDon’t get fooled into thinking this app does anything. The first thing it charges membership then you get nothing for it.
Links to your Apple account so I am now expecting a flood of spam!
Developer Response
Hello,
We're sorry to hear about your experience with our iOS app, and we appreciate your feedback. Our goal is to provide a valuable and satisfying user experience, and it seems we fell short in your case.
Regarding the membership charge, we'd like to clarify that our app offers a premium membership option that provides enhanced features and benefits. However, we also offer a free version of the app with basic functionality to cater to users who prefer not to subscribe. We apologize if this was not clear, and we will work on making this information more transparent.
We take privacy and data security seriously, and we want to assure you that our app does not link to your Apple account for the purpose of sending spam. If you have concerns about the security of your data, please let us know, and we will investigate and address any issues promptly.
Your feedback is valuable to us, as it helps us improve our app and provide a better experience for all users. If you have any specific issues or suggestions for improvement, please feel free to reach out to our customer support team at info@appbytes.net or through our website at AppBytes.net. We are committed to addressing your concerns and making your experience with our app more positive.
Thank you for taking the time to share your thoughts, and we hope you'll give our app another chance in the future.
Best regards,
Collin O'Rear
EV Companion
AppBytes, LLCThe app work’s just seems like the stations take a bit to load. Be cool to integrate a download button for offline maps if you’re in a bad cellular location.
Also app won’t let me navigate uesing the app if I hover over a station. It just says. Google or Apple Maps .
I tried to use it for a weekend rental and kept crashing , did not work. Worse thing ever . It will charge you after a week and there is no easy way to cancel it. Steer away from this app, shame I cannot use 0 stars.
Developer Response
Hello Alejandro,
Thanks for your feedback. With our new release, we implemented fixes to your pain points by increasing the crash analytics we’re using and added two separate links in-app to easily manage your subscription, including cancellation. We are sorry to hear of your negative experience with us, please reach out to info@appbytes.net for any further assistance we may help with.
Collin
EV Companion
AppBytesI been charged $39 for a full year and I can not even open the app I would be nice to have my money refunded .
You can now make your own conclusions about this app
Developer Response
Hello Cristobal,
I am sorry to hear about your poor experience with us. We have not seen any correspondence about a refund, but we would be happy to institute one if you reach out at info@appbytes.net. Please reach out with specifics on the app not being able to open, as well, and we will ensure it gets fixed quickly.
Thank you,
Collin
EV CompanionI love this app. It gives me confidence to travel knowing that I can chart my trip and charge at the right intervals to get to where I am going. I have never found myself stranded. I love it!
Developer Response
Hello, thank you for your feedback! We love to hear we're helping everyday EV drivers with confidence and ease-of-mind, so thank you for taking the time to let us know. Please don't hesitate to reach out if there is anything we can do to make your experience even better!
Collin
EV CompanionThis seems like a work in progress app. It may have some great potential but it’s not user friendly right now. I need to call the 1888 number on the charger to get it working. I could not figure out how to use this app.
Developer Response
Hello, thank you for your feedback. We have added a note to improve usability in the next update. As for a specific charging station not working, please understand that our app is informational-only and does not handle point of sale for public charging stations. Best of luck!
Thanks again,
Collin
EV CompanionYou can use its features for free in applications like Chargepoint, Bluedot, and PlugShare.
Developer Response
Hello, thank you for your feedback. Each of those apps are great for specific needs, but our app combines the best from each competitor into one, with a better ease of use and more organized, relevant information for you.
Our premium service comes with a free trial that we let everyone try for a week. You can quickly and easily cancel the trial right after signing up, if you wish. Most features of our app are free to use, we just need to pay some costs on our end somehow!
As always, we take all feedback seriously and will work at expressing what differentiates our app from the rest, so you can be a proud owner of EV Companion, whether that's apart of our Premium service or not!
Thanks again,
Collin
EV CompanionSeems to favor electrify america. It won’t allow you to override their suggestions for better options you found on your own. Would be nice to adjust the scenario based on own findings. Maybe these apps get kickbacks sending you to more expensive networks rather than free charging provide by some municipalities for example.
Show less
Developer Response
Hello there,
Thank you for your feedback. We take all feedback seriously and are happy to respond with an action taken in this point. Today’s update now allows you to set preferred charging networks per trip, so you can choose to ignore Electrify America stations in automatic routing, if you choose.
Thank you for being an EV Companion user and let us know if there are any more steps we can take to improve your user experience.
Collin
EV Companion
AppBytesThe interface is nice but the routing algorithm doesn’t seem to work very well
Developer Response
Hey there,
Thank you for that feedback. We take all suggestions seriously and have been looking at ways to improve the routing experience. Any specific feedback you could send over to AppBytes.net@gmail.com will be very useful!
Thanks again,
Collin
AppBytes
igfss dc htvvc
kmm-bt-525hd
Kendrew Augustine
alejandro 1267
cristobal2010
Maviles52
42=Lifeue
teslasocal
Onthegosnow
lots of names are taken 143
