Leave a Review Lovesac StealthTech
When it works it’s cool, but the company has some work to do
Troubleshooting the app takes you to the website where they are still trying to “sell” which is annoying. Pop ups, surveys and promotions — I’m already in a frustrated position trying to get something to
work. Their troubleshooting guides need a big overhaul — their FAQs are not helpful. There’s promise for this company but I don’t think they can get out of their own way to really focus on existing customers and not mix their experience with those they are still wooing.Show lessrick lams
Developer Response
Thank you for the candid feedback. Lovesac is committed to our customer's satisfaction, and we'd love to work with you to fix your system. Over the past six months, our StealthTech engineering team has been highly focused on re-creating, diagnosing, and correcting the iPhone/Bluetooth connection issues. We will soon implement and announce a software update for the StealthTech center channel that corrects this connection issue and adds some requested features. Ahead of this public release, if you want to update your system now, please contact our dedicated support team at STSupport@Lovesac.com for more information. Our StealthTech Engineering team is dedicated to getting your system updated and running smoothly.Reliability issues
Stealthtech sounds great! BUT - the app does not come close to Sonos in terms of reliably connecting quickly to allow for ON/OFF functionality, and volume UP/DOWN, and changing input making the app a pretty weak add on.
Please fix app connection issues the red dot of death in the Bluetooth section should not show up every time you use the app. In addition I should not have to repeatedly trouble shoot to adjust volume.
Please help!Show lessRyan Mazzuca
Developer Response
Thank you for the candid feedback. Lovesac is committed to our customer's satisfaction, and we'd love to work with you to fix your system. Over the past six months, our StealthTech engineering team has been highly focused on re-creating, diagnosing, and correcting the iPhone/Bluetooth connection issues. We will soon implement and announce a software update for the StealthTech center channel that corrects this connection issue and adds some requested features. Ahead of this public release, if you want to update your system now, please contact our dedicated support team at STSupport@Lovesac.com for more information. Our StealthTech Engineering team is dedicated to getting your system updated and running smoothly.StealthTech secret weapon
This is a great way to tune and setup your speaker setup for sofa Sactionals. Being able to setup all things speakers subwoofers is easy to do. Tuning and sound properties are great for the immersive sound. Looking forward to more features to come.Roldielee
Developer Response
Thank you for the feedback, if you are ever in need of support or have any questions, you can contact our StealthTech Engineering Team at STSupport@Lovesac.comA good start
Works well overall, and I haven’t had any issues with reliability/connectivity. Would like some more fine tuned control over the system - namely being able to do things such as turn off the other speakers, but allow the subwoofer to still work, etc.Anonymous 1500
Developer Response
Thank you for the feedback, we are working on such features, if you would like to contact our StealthTech Engineering Team about other updates or requests, please contact them at STSupport@Lovesac.comSolid surround system
I’ve been really enjoying this system but would like to be able to fine tune individual speakers/zones. Also the side chargers are a little finicky but work… I just received a micro USB for updating the system but the QR code for update instructions just brings you to a unfinished webpage so I’m guessing the update is far from ready..? Waiting to hear back from customer supportShow lessbubsy7
App doesn’t work for playing music from phone
It’s frustrating that I can’t use the app on my iPhone while streaming music from my iPhone over Bluetooth to the stealthtech deviceTibanne the cat
Developer Response
Thank you for the candid feedback. Lovesac is committed to our customer's satisfaction, and we'd love to work with you to fix your system. Over the past six months, our StealthTech engineering team has been highly focused on re-creating, diagnosing, and correcting the iPhone/Bluetooth connection issues. We will soon implement and announce a software update for the StealthTech center channel that corrects this connection issue and adds some requested features. Ahead of this public release, if you want to update your system now, please contact our dedicated support team at STSupport@Lovesac.com for more information. Our StealthTech Engineering team is dedicated to getting your system updated and running smoothly.
