Leave a Review Alen Air
Cannot change lights now via app
So, I just determined the app will not let you turn the lights on or off for night mode via the app anymore. Why? Also agree with other comments regarding having to re login again and again - for air purifiers. If there is some sort of security issue, PLEASE add face ID to this app. Super annoying.Windnsea7
App and machine do not reflect reality
My purifier is in a room where my indoor rabbits live. There is rabbit air, hay, hay dust, and other waste. The smell of the hay and litter boxes is why I got this filter. There is no way the app is true. It says the air quality is perfect yet there is dust flying through the air. I can still smell the litter boxes (which are changed daily) in the hallway. The filter currently is caked in dust and hair but the machine and app both claim it is at 100%. Not possible. Any time I turn off the filter to clean it, and turn it back on, it is no longer paired to the WiFi and no longer associated with my account. What is the point of adding my device to the account if it forgets it so easily? I am disappointed in this machine. I had a different brand before and the app worked better and the air was filtering better and it was Alexa compatible. That one wore out too quickly so I thought a more expensive machine might do better. Nope.Show lesslagwana
App goes to home page then shuts. Never opens
I am adding to my review.
Originally, about 3years ago I easily connected my devices. A bit over a year ago I left the below review. After maybe 40 brain numbing tries I finally got my 2nd 45i to connect to the app. Ridiculous. Recently both of our devices became disconnected. Once again the app WILL NOT PAIR. The air purifiers are great but this has to be the worst app on the planet. If you can not connect your devices what’s the point. Once again I’ve tried to reconnect each device over a dozen times. After a 10 minute process it fails EVERY TIME. I have plenty of other devices and apps that require the same parameters and they connect and work. Don’t bother with the app when you can’t connect. I am not the only customer who has this problem. It would be nice if Alen would fix the problem.
last upgrade 2.0.1 I can no longer get into my app. It opens to the Alen page and then closes. I have tried everything short of uninstalling and reinstalling the app. If I must reinstall the app I can not connect my 45i anymore because that pairing process will not work with my split 2.4/5 g Wi-Fi. So, I will lose connection to my purifier. Since Alen does not provide connection with this type of Wi-Fi the app will no longer serve a purpose. Really unfortunate. So, it would be nice if I could get the app to open without having to reinstall.Show lessSs234-)
Developer Response
That doesn't seem right. Can you please reach out to our Customer Experience team at support@alen.com? They will put you in contact with the Product Manager of the app and he'll be able to escalate this to the proper parties. Additionally, if you uninstall and reinstall the app you will not have to go through the pairing process again since your data is stored in the cloud.