Leave a Review Alen Air
Cannot change lights now via app
So, I just determined the app will not let you turn the lights on or off for night mode via the app anymore. Why? Also agree with other comments regarding having to re login again and again - for air purifiers. If there is some sort of security issue, PLEASE add face ID to this app. Super annoying.Windnsea7
App and machine do not reflect reality
My purifier is in a room where my indoor rabbits live. There is rabbit air, hay, hay dust, and other waste. The smell of the hay and litter boxes is why I got this filter. There is no way the app is true. It says the air quality is perfect yet there is dust flying through the air. I can still smell the litter boxes (which are changed daily) in the hallway. The filter currently is caked in dust and hair but the machine and app both claim it is at 100%. Not possible. Any time I turn off the filter to clean it, and turn it back on, it is no longer paired to the WiFi and no longer associated with my account. What is the point of adding my device to the account if it forgets it so easily? I am disappointed in this machine. I had a different brand before and the app worked better and the air was filtering better and it was Alexa compatible. That one wore out too quickly so I thought a more expensive machine might do better. Nope.Show lesslagwana
App goes to home page then shuts. Never opens
I am adding to my review.
Originally, about 3years ago I easily connected my devices. A bit over a year ago I left the below review. After maybe 40 brain numbing tries I finally got my 2nd 45i to connect to the app. Ridiculous. Recently both of our devices became disconnected. Once again the app WILL NOT PAIR. The air purifiers are great but this has to be the worst app on the planet. If you can not connect your devices what’s the point. Once again I’ve tried to reconnect each device over a dozen times. After a 10 minute process it fails EVERY TIME. I have plenty of other devices and apps that require the same parameters and they connect and work. Don’t bother with the app when you can’t connect. I am not the only customer who has this problem. It would be nice if Alen would fix the problem.
last upgrade 2.0.1 I can no longer get into my app. It opens to the Alen page and then closes. I have tried everything short of uninstalling and reinstalling the app. If I must reinstall the app I can not connect my 45i anymore because that pairing process will not work with my split 2.4/5 g Wi-Fi. So, I will lose connection to my purifier. Since Alen does not provide connection with this type of Wi-Fi the app will no longer serve a purpose. Really unfortunate. So, it would be nice if I could get the app to open without having to reinstall.Show lessSs234-)
Developer Response
That doesn't seem right. Can you please reach out to our Customer Experience team at support@alen.com? They will put you in contact with the Product Manager of the app and he'll be able to escalate this to the proper parties. Additionally, if you uninstall and reinstall the app you will not have to go through the pairing process again since your data is stored in the cloud.Needs schedules
Love my air purifier, but the app is a bit basic (while it looks nice). One big missing feature is the ability to create schedules so that I can schedule it on a certain level when I sleep and then auto the rest of the day. Blueair has this, seems like a big gap.Spotlightninja
Just OK
I love my Alen filters and their customer service is top notch. The app is just OK though. Forces you to have to enter your login credentials frequently. No option to at least save them with Face ID or fingerprint. You have to type the entire credentials in when this happens. Why do we need fort-Knox security protocols to adjust settings on air filters?? Please fix this necessary and annoying issue.
The indoor humidity and temperature readings are blank. This is identical for all four of my filters which include two different models and are located in two different buildings. The screenshots on the App Store clearly depict a screen showing the indoor temperature and humidity. On all four of my units these values simply show as “- -“
It would be great if the app team could get on-par with the product team and customer service team.Show lessJG in SB
Ok app great air purifier
The app is fine I didn't even know it existed until after owning my purifiers for years. I like that I can adjust the settings on all of my 45is at once but it's necessarily convoluted. Basically I want to be able to swap between sleep mode and auto mode and have them locked.
To go from sleep to auto I have to unlock all the devices, select manual mode because auto doesn't show up as an option when in sleep mode, select auto mode and then re-lock all devices. That's twelve clicks to accomplish what should be two.
Confirming I want to change the settings every time is unnecessary, you should be able to change modes while leaving the unit locked and auto mode missing while in sleep mode is obviously a bug.
It would nice to have a routine you could just set for everything if it's not possible to let me switch modes for all devices while the units are locked.Show lessidleBytes
Glorified on off switch
Very limited app for a $700 air purifier. The only functions it allows are for turning the unit on and off and for putting it into sleep mode. It does give you a history of the air quality encountered and the ability to have notifications based on room air quality. On the other hand the app on BlueAirs fairly basic machines give you complete control. You can turn it on and off, change settings, make incremental blower speed adjustments and make incremental adjustments for the brightness of the LED displays. Please, we need some improvements here.Show lessKeithC.1958
Recent App update no longer shows % filter life.
The recent app update no longer shows actual % filter life. This is a big downgrade that appears to be purposely pushing users to change the filter early. This may increase filter sales but is not right for either the customer or environment - shameful and wasteful.Rid35@
Unnecessary personal data requirements
Requires unnecessary personal data, including exact/precise location.
Their response is a lie because they will say to ‘just put any address’ but it is REQUIRED to turn on PRECISE LOCATION on your phone. But they conveniently don’t mention that part, not remove it to be a required setting to use the app.Show lessAlmost Never Writes Reviews
Developer Response
The Alen Air app does require a locality so that we can show your outdoor air quality so that you can compare it to your indoor air quality. While you can enter a specific address, it is not necessary as you can enter a zip code, city, or even state instead. The the more accurate the location, the more accurate the data, but we understand the desire for privacy which is why you're able to enter any location you want.Where is a scheduling option?
I paid premium to get a premium device controlled via app. Where is a scheduling option? Do I really have to manually enter in and out of sleep mode every day? What is the point of having the app? Even a $100 winix unit has basic scheduling. This app is weak and acts as a remote and nothing more.BellaSf
