Leave a Review Pronto
Very glitchy sign up
Non reponsive to touch.Not Too Bad; Could Be Much Better With Simple Fixes
Fairly easy to use but could be a lot clearer how exactly to spend fares with regard to the scanners at the station and how day passes work with multiple charges in a 24 hour period. Also, Apple Wallet compatibility is listed in the app details but I couldn’t find any way to actually use Apple Wallet or Apple Pay with it.
For anyone searching for this info, to use the equivalent of a day pass ticket, you simply scan each time you ride (excluding transfers within the allowed two hour period after a scan) and your fare will be automatically upgraded and capped at the daily limit once you’ve reached it as shown in the “Earn As You Go” section in the app.Show lessDeveloper Response
Thank you for taking the time to leave a review. We greatly appreciate it. We will relay your feedback to our developers.New update for app
A very useful update would be to allow the card on the “use”screen to be anyone of the cards registered in the account. For two reasons as I experienced one today. My kids and I are using the city bus a lot this summer. We all have our monthly passes. I have a student pass from the Community college I attend. My pass is registered in my pronto account. Today I forgot my pass at home. I did not realize until the bus had arrived. I was not able to swap my college pass into the “use” screen to scan it. For this reason I suggest an update. The 2nd reason, posing a scenario that my kids go to school, but my sons bus falls out of his. When he gets to the bus pass to get the bus back home, he then will not be able to ride the bus. If my children could access there bus pass on pronto AND scan it then the app serves as a great back up in case of accidental lost/damage to physical card. Perhaps limit the times you can use the “accidental” feature to once a month. Or make the bus pass easy to use if we take a picture of it. And then be able to use the picture to ride the bus. Something should be available to apply in case of emergencies.Show lessDeveloper Response
Thank you so much for your review. Hello, We are sorry to hear you are having trouble with the app. If you have not done so already please make a ticket so that your account issues can be monitored. You can do so at this link: https://www.ridepronto.com/help/