Pronto User Reviews

Pronto - San Diego

San Diego Metropolitan Transit System

Travel

Reviews Summary

Positive highlights

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This app hasAbility to load money on the app and use it at the trolley

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This app hasConvenient to have the app on your phone and just scan it to ride

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This app hasKeeps track of your balance so you never feel like you're not riding enough to justify a monthly pass

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This app hasHelpful for visiting San Diego without a car, provides access to all areas of the city

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This app hasOutstanding bus drivers who are very helpful in assisting passengers

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This app hasUseful feature of the trip planner (when it works)

Negative highlights

🔍

This app hasConfusing and complicated process to set up the app and add payment methods

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This app hasTrip planner feature crashes frequently, making it unreliable

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This app hasLack of instructions and visual feedback in the app, making it difficult for new users

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This app hasNo ability to use the card for multiple people, forcing everyone to have their own account

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This app hasFrequent bugs and crashes, especially after iOS updates

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This app hasNo integration with Apple Pay or Apple Wallet, requiring users to manually enter payment details

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This app hasInaccurate real-time bus and trolley information, leading to missed connections

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This app hasDifficult to transfer existing accounts or cards to a new device

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This app hasLack of support for discounted fares (student, senior, etc.) within the app

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This app hasInability to use your own balance to pay for someone else's fare

Top reviews

Most RecentHighest RatedLowest Rated

Auto withdrawal from my credit card to top up but no returns

They said it’s take 5 to 8 weeks to return 15$, I think they need to add a ui to refund unused balance back to credit card. Soft stealing basically.. lame

ClaireStevenson

21 days ago

Very glitchy sign up

Non reponsive to touch.

iMacG5Ranger

4 months ago

Not Too Bad; Could Be Much Better With Simple Fixes

Fairly easy to use but could be a lot clearer how exactly to spend fares with regard to the scanners at the station and how day passes work with multiple charges in a 24 hour period. Also, Apple Wallet compatibility is listed in the app details but I couldn’t find any way to actually use Apple Wallet or Apple Pay with it.

For anyone searching for this info, to use the equivalent of a day pass ticket, you simply scan each time you ride (excluding transfers within the allowed two hour period after a scan) and your fare will be automatically upgraded and capped at the daily limit once you’ve reached it as shown in the “Earn As You Go” section in the app.

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JaredJF

5 months ago

Response from developer

Thank you for taking the time to leave a review. We greatly appreciate it. We will relay your feedback to our developers.

New update for app

A very useful update would be to allow the card on the “use”screen to be anyone of the cards registered in the account. For two reasons as I experienced one today. My kids and I are using the city bus a lot this summer. We all have our monthly passes. I have a student pass from the Community college I attend. My pass is registered in my pronto account. Today I forgot my pass at home. I did not realize until the bus had arrived. I was not able to swap my college pass into the “use” screen to scan it. For this reason I suggest an update. The 2nd reason, posing a scenario that my kids go to school, but my sons bus falls out of his. When he gets to the bus pass to get the bus back home, he then will not be able to ride the bus. If my children could access there bus pass on pronto AND scan it then the app serves as a great back up in case of accidental lost/damage to physical card. Perhaps limit the times you can use the “accidental” feature to once a month. Or make the bus pass easy to use if we take a picture of it. And then be able to use the picture to ride the bus. Something should be available to apply in case of emergencies.

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Mali c

5 months ago

Response from developer

Thank you so much for your review. Hello, We are sorry to hear you are having trouble with the app. If you have not done so already please make a ticket so that your account issues can be monitored. You can do so at this link: https://www.ridepronto.com/help/

where’s ApplePay? why the usage reminders?

Why has the app suddenly started putting up a screen “teaching” me how to use the app at least once a week? This is annoying when I have a line of people behind me at the validator or a transit cop standing over me demanding to see my pass.

It would also be very nice if you could integrate with ApplePay so I don’t have to hunt down my plastic credit card to set up my account or reload my card while I’m waiting at a sketchy bus stop. And if you could email us a reminder when our account is getting low or our card on file is close to expiring.

Finally, could you please release a real iPad app. That way we could see maps and use transit planner in full screen instead of squished down into pseudo-iPhone mode.

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M3libra

7 months ago

Response from developer

Hello, Thank you for sharing your experience with us; we appreciate every form of feedback. We will relay it to developers for future update consideration. Your feedback is vital in the improvement of our application performance. We strive to make updates to the app soon that will better your experience with us.

Confusing and complicated process

After creating an account, it goes link a card. Enter cc did not work. Surf around and find add payment method. Ok. Then you cannot buy a ticket. You have to create a virtual card( what is the value of that) and load money into it. No help really available. Glad i found a traveller who help me Quite complicated process.

Mts responded to my review. Thank you for it. Well, perhaps you could make app more user friendly so we do not need many page of faq to use it. Perhaps also just ability to just purchase a ticket without the extra step needed to tranfer money into a “wallet”

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totofallet

8 months ago

Response from developer

Thank you for leaving a review, we understand how frustrating it can be to not know how to navigate a new app properly. We have tried to answer most FAQ's in regards to app usage and features at this link https://www.ridepronto.com/help/

Poorly thought out payment system

Worst bus payment system I’ve ever used. I put $20 on my card. When a friend and I got I the bus I gladly wanted to pay for my friend- I was told I cannot use my $20 to swipe my friend. My friend did not have a Pronto card since they were visiting for one day. I already paid for my trip but was told we had to leave the bus since my friend had “no way to pay”. Again, I had $20 on my card, so it makes no sense that I can’t use my money how I want. Also wasted $2.50 in fare since I had already paid for myself. Please rethink this system, as no other transit system disallows you from using your own fare as you wish.

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sarahann spears

9 months ago

Response from developer

Hello, Thank you for your feedback we greatly appreciate it. Please visit the link https://www.ridepronto.com/help/ to further leave feedback regarding your Pronto account.

Changed my mind but still fix your bugs or new rules for drivers

Honestly it would be a 1 if it didn’t get me places. The bus leaves way too early so I’m running to get there on time but it left. And don’t say go earlier, because I literally can’t. Also on the app it said I had time, so I assumed I would be good but it said 2 minutes left but then the bus had left already. At least put the actual time the bus will get there. Plus the service with the bus and the drivers has been bad and crappy. My idea is fix the bug or tell your drivers if your early to a stop wait until the time your supposed to be there so people can at least get a chance. The other issue though I don’t think could be fixed.

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Be_aBit

10 months ago

Response from developer

Hello, This sounds like an issue for our customer support. Please contact us at https://www.ridepronto.com/help/ and submit a ticket.

Broken app

Account signup is broken: 1. It forces you to enter security questions. If you cannot remember the answers, you are permanently locked out. You cannot reset your password without this. This doesn’t follow recommended security practices by security experts and is outdated. If I can access the corresponding email account, I should be able to reset my password. 2. I tried an alternate email address with a plus sign, but it says my email is invalid. It’s not. You should allow me to enter my email address and not block it because it has a plus sign. No other service has issues with a plus sign. /// all this forced me to pay cash, which doesn’t have free transfers, so the broken app cost me $5 in lost fares so far today

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Armin Samii

a year ago

Response from developer

Hello, Could you please provide us more details on what is not working for you. Please visit https://www.ridepronto.com/help/ and submit a ticket so that our support team can assist you with the app

Trip Planner Doesn't Work

Overall the app is really convenient, it gives the nearby routes and exact arrival times, allows you to add funds to your card and can be used in place of a physical card which is REALLY nice. However the Trip Planner, which i always need because I don't know the routes yet, doesn't work- the app shuts down completely every time i tap "Search", so i still have to either call or use the MTS website to first figure out what routes i need, then go back to the app to see what time they're coming, and that's a pain. If the Trip Planner was functional it would be 5 stars!

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May 53

a year ago

Response from developer

Thank you for information us of this issue you are experiencing. Some common tips to help improve performance are below: 1: Log out and back into the app. 2: Uninstall and reinstall the app to ensure the latest version is installed on your device. Your feedback is vital in the improvement of our application performance. Thank you