UniFi Access User Reviews

Top reviews

Why this works for me?

My office building has two main entrances and I need it to monitor the activity. The clarity is pretty pretty good, but I would love the lens to be able to have a wider view. Other than that, it works fantastic. All of the features that I know about and use work fantastic. I love when you could put the phone near the system and it will unlock the door. You can also issue key cards, but be sure that you identify what key card belongs to the individual.
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Great App, Hut Ready For Remaining Features

App is great and loving the layout / look. We are very ready, though, for integration with Protect, namely viewing of/responding to the G4 Doorbell from all Intercom Viewers.

I love it

Looking forward to adding more devices so far I just am using a camera and a gate and it is very easy to use extremely clear and works. Perfect thank you.

Modern

I like it it’s modern and easy to use

You’ll miss every delivery you ever get again

The morons who designed this system, didn’t enable vibration notifications for incoming doorbell calls. So unless you keep your phone off silent like boomer, you won’t know if someone is trying to come in unless you’re actively staring at your phone all day. My building manager switched to this system recently and it’s deeply upsetting. I prey you don’t have to experience it.
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Response from developer

Hi Lokarpas, we are sorry for the bad experience. We will see how this can be improved in the future. If you have any other questions or suggestions, feel free to contact us directly at ua-support@ui.com.

Very User Friendly!!

UI Access as made many updates over the last year and the system and app are very easy to use. Ubiquiti is constantly updating and improving the features.

Need live view of any camara or doorbell in Access phone App

No matter if the camara, multiple camaras or doorbell are not connected to the Access Hub, you should be able to view the camara when you are in the access app, to view live the door opening and speak to the person at the door.

Need Access and Protect integration.

Please do this functionality on the App for cell phones.
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Response from developer

Hi EddyC7878, thanks for letting us know. We will see how this can be implemented in the future. If you have any other questions or suggestions, feel free to contact us directly at ua-support@ui.com.

Easy Use

Work great! Easy use

UniFi Access

Easy to use, great app.

Room for improvement

My biggest complaint is that new features that are released in the main product are slow to be updated in this app.
1. UniFi released a feature allowing you to unlock a door for 10min, 1hour, indefinitely as a drop down right from the unlock screen. However it took months for that to be updated in this app forcing you to only be able to access it in a browser.

2. Now they released this intercom reader with ability to issue QR codes to visitors, but not on the app. You must do it from browser and it has been out for several months.

Most people use the app to administer. Please get feature parity.
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Response from developer

Hi jfyrfytr25, we apologize for the unsatisfactory experience. Our developers are working hard to bring the feature to the UniFi Access app right now, we will forward your request to them and make this a higher priority.

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