Convenient and Easy
It’s super easy to use. Very intuitive. No lag time from online updates to app updates. Not sure if it allows you to store payment preferences. If not, that would make it even better. Also, auto-pay would be welcome.
Changing usage screen!
The part of the app I use the most is the usage screen, however it seems that every other update changes it to a completely different layout and look!
One version, my preferred, is the graph across the screen showing a traditional graph, when you hold you finger on one of the columns it displays the cost for that day inclusive of standing charge and VAT. The other version is a list down the screen just showing the cost of the electricity without any standing charge or VAT.
Why keep swapping them, it’s almost like there is two completely different versions in the development stage and they keep publishing alternate ones randomly!
One version, my preferred, is the graph across the screen showing a traditional graph, when you hold you finger on one of the columns it displays the cost for that day inclusive of standing charge and VAT. The other version is a list down the screen just showing the cost of the electricity without any standing charge or VAT.
Why keep swapping them, it’s almost like there is two completely different versions in the development stage and they keep publishing alternate ones randomly!
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Needs improvements
It’s useful having the app and makes paying bills easier and for viewing monthly statements.
The daily usage information is useful but could be massively improved though! it’s so confusing for someone who just wants to see an overview of the actual spend daily spend. They have reverted back to the old version (which I much prefer) as you can see on the bar chart and exact figure at the end of each bar and the full month can be viewed in one page. But the figures exclude standing charge and VAT which isn’t very helpful at all. I want to be able to see my daily total usage to include the standing charge and VAT all in one page.
Perhaps a toggle or filter where you can view the daily charges with or without VAT and with or without standing charge.
The daily usage information is useful but could be massively improved though! it’s so confusing for someone who just wants to see an overview of the actual spend daily spend. They have reverted back to the old version (which I much prefer) as you can see on the bar chart and exact figure at the end of each bar and the full month can be viewed in one page. But the figures exclude standing charge and VAT which isn’t very helpful at all. I want to be able to see my daily total usage to include the standing charge and VAT all in one page.
Perhaps a toggle or filter where you can view the daily charges with or without VAT and with or without standing charge.
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EV Charging
We’ve been with Eon for the best part of a decade and never had any issues. Any problems have been solved by the friendly staff.
We are on a Pre-Payment meter and are happy with this, unfortunately Eon don’t have an EV tariff were we can be on. We have two EV cars and are finding it expensive charging them both weekly, on the tariff we are on. I have enquired about transferring over to a monthly dual fuel tariff, and have been told that I can’t go on one as i don’t fit the criteria. This is because I am a Carer for both my Partner and Son.
Everything has always been 5 ⭐️⭐️⭐️⭐️⭐️ otherwise.
We are on a Pre-Payment meter and are happy with this, unfortunately Eon don’t have an EV tariff were we can be on. We have two EV cars and are finding it expensive charging them both weekly, on the tariff we are on. I have enquired about transferring over to a monthly dual fuel tariff, and have been told that I can’t go on one as i don’t fit the criteria. This is because I am a Carer for both my Partner and Son.
Everything has always been 5 ⭐️⭐️⭐️⭐️⭐️ otherwise.
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Easy
Works great
Exceptional Service and Excellent Rates with E.ON
I've been using E.ON for both gas and electricity, and I couldn't be more satisfied with the experience. The E.ON app is incredibly user-friendly, making it easy to manage my energy usage, submit meter readings, and even keep track of my bills. It's intuitive and reliable, which is exactly what I need.
Customer service has been nothing short of outstanding. Any time I've had a query, the team has been prompt, courteous, and extremely helpful in resolving any issues. It's clear that E.ON values its customers and strives to provide top-notch service.
On top of that, the rates offered by E.ON are very competitive. I've shopped around, and E.ON consistently offers some of the best prices for energy. It’s a relief knowing that I’m getting great value without compromising on service.
Overall, E.ON has exceeded my expectations, and I highly recommend them to anyone looking for a reliable and customer-focused energy provider.
Customer service has been nothing short of outstanding. Any time I've had a query, the team has been prompt, courteous, and extremely helpful in resolving any issues. It's clear that E.ON values its customers and strives to provide top-notch service.
On top of that, the rates offered by E.ON are very competitive. I've shopped around, and E.ON consistently offers some of the best prices for energy. It’s a relief knowing that I’m getting great value without compromising on service.
Overall, E.ON has exceeded my expectations, and I highly recommend them to anyone looking for a reliable and customer-focused energy provider.
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Basic info given
With the advent of smart meters and half hour monitoring of usage, you would imagine that an app in this age would provide near real time information. This app does not do this. You have to wait at least a day to see what energy you have used. Even with this information, it is unable to give you a cost of the energy used. It says this information is not available yet. It would be really handy to have real time information about usage to help you plan what equipment to run especially an electric car. I would ask the app developers to try to incorporate real time information about electricity usage, not just kilowatt hours but the cost to the customer including the standing charge providing a total for each day. Surely all this should be possible to app developers nowadays.
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Crashing every time I tap the usage button
Seems to work OK apart from app crashing each time I hit the usage button - which is a really useful idea I think - if I could use it…
Amateurs can do better
App is so basic it is embarrassing. I’ve been with this company for two years and they have been saying “we will be updating X as soon as possible” all that time - and nothing. It is reflecting of their customer service. A big sour taste - I can only plea with anyone flirting with EDF to avoid them, sorry. Even cancelling the account on moving doesn’t work!
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Resets login
Every now and then, despite having logged in and enabled face ID, the app logs you out! Its very frustrating and could be better. So far the app seems good and provides the info I need to know for my dual fuel Direct Debit account. Jury is out on whether it’s an improvement on the old app. I preferred the Orange to purple but that’s nitpicking! Lol. Also, so far I’ve not needed to call CS but never had an issue in the past, so lets hope they kept the same staff. Reading the LOTS of 1 star reviews suggests it’s problematic if on top up meters. Cynical me says are they doing this to coerce customers to pay by Direct Debit….. just my opinion of course! Edit* Latest update hasn’t fixed the logon/face ID issue described above. So many complaints here about this. Why doesn’t a developer representative at least acknowledge these messages and advise what they are doing about it. Very poor communication. *update* Credit where credit is due, seems you have sorted out the face ID/Logon duration and the app no longer ‘forgetting’ the credentials. *further update* A much improved app and clearly being regularly updated. Im running ios 17.0.3 iphone 12. Thank you
Further update. Still logs you out at random. Very frustrating and unreliable app. Sort it out. iPhone 15 Pro Max iOS 17.3.1
Further update. Still logs you out at random. Very frustrating and unreliable app. Sort it out. iPhone 15 Pro Max iOS 17.3.1
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