HORRIBLE
Stay away if possible. The APP is horrible! If you enjoy reseting your password multiple times or about every time you try to sign in. This app is for you. If you enjoy enabling FACE ID for fun, not to use for more efficiency, this app is for you. If you have nothing better to do and are not in any kind of rush and want to play around with a 1st grade app to accomplish basic functions. This app is for you. If you want to buy a ipass reader for your car then turn right around and buy another one to help them generate revenue, this app is for you. Whats their reason to replace the device?! Visibility. Lololo what a joke. Just tell us, i- pass is greedy and they need/want more money. I would respect that more. I hope the federal government investigates this SCAM!
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Inactive vehicles and camera adds wrong state
Past vehicles, even used within the last 30 days, do not show under the Inactive Vehicles section. Also when using the camera feature to add a plate the wrong state is detected. I selected the correct state (Wisconsin) and then moved onto the next field and took a photo of the back of the car. I was focused on verifying the accuracy of the plate numbers. What I did not realize is at the top of the form, the photo had changed the state to the incorrect state (Minnesota). I did not notice the state was made incorrect by the photo of the license plate. This resulted in a $38 fine for a $3 toll! Do not trust the app to capture the plate info. Take the save path and enter it manually.
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Payment
I’ve spent hours trying to add my credit card to my account. It won’t accept my card. Very frustrating.
Terrible. Doesn’t work
I got a rental and the app and then the set-up times out in a loop multiple times. Had to just drive and pay exorbitant fees because the app simply did not work.
Confusing
I find the I-Pass app and website confusing. It seems that I am enrolled in the transponder portion, which is true, but occasionally, I also seem to be charged by the plate and that does not come out of my account even though the plate is properly registered with the transponder I just don’t get it. When I tried to look on the website at pay by plate, it just pushes me over to the transponder area, so it feels like I am destined to get unpaid toll charges because the system doesn’t work properly.
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Excellent
Great roadway and app
It was confusing at first
(Pay by plate)Ok, so at first it’s confusing but it takes 2-3 days for the tolls to be processed and you will get an email saying that the tolls are there and you can put a payment, then I put my payment information and it took 3-4 days to process , ignore if it says it can’t be processed or paid just submit again as long as your card is there and say primary on the card you put and you should be ok. Then it’ll accept payment before 14 days. You will also get a email confirmation stating that your toll has been paid as long as your card says primary and you submit your card you should be ok but do it right as the tolls are up and ready to pay or if you start paying 1-2 days before the 14 days it’ll take 3-4 days to process that payment and it’ll be considered late and you’ll pay a late fee. It was confusing but now I know.
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Pay by plate
I live in tn and visit family occasionally up in north il. I set the pay by plate up some time ago. I love the program for none other than i dont have to wait for an invoice to come in the mail. My toll invoices usually show up in 3-4 days. And i get to pat them immediately. The pay by plate is Much better than waiting for invoices that come in the mail because you never know when they are coming. Sometimes a month after i travel. This is a much more efficient way to pay the tolls if your an out if state person and dont want to get a i-pass transponder. 5 stars from me for ease if use. All you have to do is keep your license plate snd vehicle info up to date. And check the app for open invoices and pat them expediently. Love it.
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There has to be a better system.
So now the toll road is going from transponders to stickers. But they don’t tell you how you are supposed to take the sticker that affixes to your windshield and move it to a Rent-A-Car. I guess the toll authority wants to charge you and or the rental company three times as much as if you had a transponder. The only thing the sticker is doing is saving the toll road authority from having to replace batteries. Which should be part of the cost of doing business. After all, I don’t see them, lowering the cost of the toll roads. it might be best just to go back to a cash system, back when it was only $.15 per toll.
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Multiple issues
I found out that I needed to pay tolls online for a trip through Illinois, so I used Pay By Plate and set up an account. After my return trip, I waited two days and then checked the app, but there was nothing. When I checked on the 4th day, the app said I had unpaid tolls, but I never received a notification or text. There is not a map of my route or the toll locations to review for reasonableness. I input my credit card info to pay, but the Submit button remained unresponsive. I had to open the app again, save a credit card, and try again before I could successfully pay.
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