So confused
Have any of the people giving the app a 5 star review activated their transponder through the app? It is impossible! First it didn’t show me I had received the transponder so I closed and reopened several times until it finally showed me I could activate it. When trying to activate I would select scan the barcode and the app would crash. After trying several times I deleted the app and reinstalled. When I tried to activate again, it asked me to give the camera permission, which I did, only to see the app crash again. I then tried activating by entering the serial manually. The first time I tried the app crashed when I tried to select my car on the dropdown list. After opening the app again and trying a second time the app just froze. Uninstall and reinstall again. Try both methods a few more times. Nothing. I mean, seriously? Is it a problem with my iPhone 15 Pro Max with iOS 17 or is there something fishy with all these reviews?
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You are screwing with my account.
Having just updated my payment method, on the phone with you after several attempts to wait for a callback, sent me a letter that says my card is no good. Please get your business in order. We aren’t paying tolls to so you can harass people.
Your letter says you verified with my banking institution verified that the upward was no longer valid for use. You are apparently and obviously are referring to the previous card for that account WHICH I INFORMED YOU WAS MISPLACED!!!
You took my new number and then told me everything was in order.
Get on the ball SUPERVISORS!!!!! ACCOUNTING AND CUSTOMER SERVICE.
It’s appropriate for government agencies to return calls particularly when your message says you will call back in 24-48 hours. Called twice and signed up for the call back. Nope, called a 3rd time and finally got a person. AND YOU STILL HAVE MY ACCOUNT MESSED UP. There’s nothing wrong with my payment method. I just used it today.
Your letter says you verified with my banking institution verified that the upward was no longer valid for use. You are apparently and obviously are referring to the previous card for that account WHICH I INFORMED YOU WAS MISPLACED!!!
You took my new number and then told me everything was in order.
Get on the ball SUPERVISORS!!!!! ACCOUNTING AND CUSTOMER SERVICE.
It’s appropriate for government agencies to return calls particularly when your message says you will call back in 24-48 hours. Called twice and signed up for the call back. Nope, called a 3rd time and finally got a person. AND YOU STILL HAVE MY ACCOUNT MESSED UP. There’s nothing wrong with my payment method. I just used it today.
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I can’t add a vehicle. Been tryojf for an hour
This sucks
Two Bad Experiences
I go through Indiana and Illinois once a year for a basketball tournament for my kids. Last year I set up this app since they do not do change in tolls any longer (shows how often I use these freeways). Last year I passed through 4 tolls in and out of the area, yet the app changed me only twice. Then after never showing the charges I receive and invoice with a $20 late fee for not paying the tolls they never sent me.
This year I review the details for pay by plate (same method from last year) to ensure I can drive through any lane (and they will take the picture and add to the invoice). I set up a new payment method, made sure the app was active and thought I’d be all set. Same trip in and same trip out, no charges to me account. Concerns me now that I will get the same type of invoice like last year with charges and late fees for no good reason.
This year I review the details for pay by plate (same method from last year) to ensure I can drive through any lane (and they will take the picture and add to the invoice). I set up a new payment method, made sure the app was active and thought I’d be all set. Same trip in and same trip out, no charges to me account. Concerns me now that I will get the same type of invoice like last year with charges and late fees for no good reason.
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Chicago needs a better (toll)way
I got burned after last year’s trip to Chicago because I didn’t know about paying the tolls online. When I did download the confusing app and (thought I) paid, it turned out I had paid on an old plate, so I was penalized with a late fee. When I finally found a telephone number to speak with an actual person and explain the situation, I was given a “grace” period but never a resolution. I eventually ended up paying the fee plus the late penalty.
For this year’s trip, not only did I know to use the app, but also warned friends traveling with us about the challenges Chicago visitors face using the toll roads (which no longer have tickets/booths, only easy-to-miss/confusing signs that say “Pay online”) and reminded them to use the app. I just went on to see what I owe and the app says there are “no current charges” and that I may wait up to TWO weeks to see my charges. Unfortunately, there’s only a TWO week period to pay the tolls without penalty. So, now I wait around to see if things come through the app in time for me to not have to pay a penalty.
Do better, Chicago. This system is stressful to visitors and not in the least customer friendly.
For this year’s trip, not only did I know to use the app, but also warned friends traveling with us about the challenges Chicago visitors face using the toll roads (which no longer have tickets/booths, only easy-to-miss/confusing signs that say “Pay online”) and reminded them to use the app. I just went on to see what I owe and the app says there are “no current charges” and that I may wait up to TWO weeks to see my charges. Unfortunately, there’s only a TWO week period to pay the tolls without penalty. So, now I wait around to see if things come through the app in time for me to not have to pay a penalty.
Do better, Chicago. This system is stressful to visitors and not in the least customer friendly.
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Just Awful
Had to download the app because I couldn’t pick the correct end date through the website. Had to create an account because Pay-By-Plate actually means you have to sign up and give a whole bunch of info first. And apparently I have no tolls! I have a funny feeling the rental car company will make some excuse to charge me anyway, even though I did everything I-Pass asked of me. What a terrible way to welcome visitors to Chicago. This app is trash and whoever approved it should be fired. Pay-by-plate means you punch in the plate number and pay, not all of this. Tourists should be exempt so as not to turn them off from coming back. Other states do it much better, Illinois is a disappointment in so many ways.
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Trashy and Scammy
Worst toll app ever. I tried 4 different times to set up an I-Pass through the app and it never successfully went through. Finally got it "working" through calling customer service days later. Now fast forward a few months when I'm trying to log in and it says I don't have an I-Pass associated with my account. Where did it go??? Won't let me use my serial number either. Absolute waste of money and time to get another one, plus all the unpaid tolls I probably have in the meantime that I can't access because I can't set up Pay By Plate without an transponder. Be prepared to waste all your money living in this idiotic wasteland.
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What a piece of crap app
I’ve tried to pay my invoice 4 times and the stupid app won’t accept my payment. Why? I don’t know. I tried to pay it the day I accrued the bill but I couldn’t pay then either. Why? The website wouldn’t accept my payment then either. The website states that I need to sign into my account to pay the bill then, it doesn’t have a way to login or even get signed up.
So I get an invoice fee in the mail of an extra $18 because apparently, the state of Illinois is rather fond of billing people but, isn’t very excited about taking payments.
I know high school students who could create a better app than this. Likewise a website.
So I get an invoice fee in the mail of an extra $18 because apparently, the state of Illinois is rather fond of billing people but, isn’t very excited about taking payments.
I know high school students who could create a better app than this. Likewise a website.
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Excellent service
I am very pleased with the ladies and gentleman that I spoke with by dialing toll-free number to Illinois tollway system. They were so kind understanding and helped me to get my account set up correctly and reimburse me for late fees. Thank you for your patience and understanding. I am excited to continue traveling to Illinois from Wisconsin and I have peace of mind knowing that my vehicle will be identified and automatic payment set up. Thank you!!
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Still waiting to receive my previous invoice
I called 2 months ago requesting access or a copy of my invoice for a pay by plate transaction and was tossed from one rep to another. Then the last one said they would call me at a particular number but I never received any call. I saw multiple transactions charged from my card I couldn’t have possibly incurred. Thank God I figured out how to use the app to monitor any transaction on my account.
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