Convenient!
Very Easy to use and lets you do what you need to.
Doesn’t take payment
I paid my rent on the fourth. It said it was processing and it will take up to two hours to post. I got a message saying thank you that my rent was paid. However, I woke up this morning checking my account and it didn’t take the payment.
Payments/balances
Not being able to see what the charge is for especially after rent was paid in full and I used the email contact feature after I was not able to reach anyone over the phone and never received a response from the email either.
Predatory Business practices
I moved into a more expensive property because three days before I moved states they said they couldn’t offer me that property due to inspection.
They just wanted me to pay for a more expensive property.
The maintenance function on the app is trash . They will attempt to charge you $75 every time you put in a request, regardless of it being the landlords obligation. Want your money back? You’ll have to call personally and send consistent emails and they still might try not to send you a refund.
The electrical shorted and broke my gaming pc. The customer service person kept repeating the trash recommendations of re maintenance man they sent. After much harassment the Augusta supervisor sends a real election who finds a leak in the roof that caused the shortage.
When circling back with customer service she said she’d give me a curtsey refund. Thanks for the curtesy of a broken $1000 computer. Thanks for the curtesy of having to take my lunch everyday for weeks to harass customer support over maintenance and refund.
They only moved when I quoted the tenant landlord handbook for my state. If you haven’t signed a lease, steer clear.
They just wanted me to pay for a more expensive property.
The maintenance function on the app is trash . They will attempt to charge you $75 every time you put in a request, regardless of it being the landlords obligation. Want your money back? You’ll have to call personally and send consistent emails and they still might try not to send you a refund.
The electrical shorted and broke my gaming pc. The customer service person kept repeating the trash recommendations of re maintenance man they sent. After much harassment the Augusta supervisor sends a real election who finds a leak in the roof that caused the shortage.
When circling back with customer service she said she’d give me a curtsey refund. Thanks for the curtesy of a broken $1000 computer. Thanks for the curtesy of having to take my lunch everyday for weeks to harass customer support over maintenance and refund.
They only moved when I quoted the tenant landlord handbook for my state. If you haven’t signed a lease, steer clear.
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Vinebrook Homes
This app makes paying rent as easy as it could ever be. You have 3 options to pay and you can also use the app to set up maintenance. I am very pleased
Review
I wish I was able to split my payments up. I would like to be able to pay a certain amount on one card and a different amount on another card
I hate vine brook
10/10 would not recommend. My house has black mold and no one has ever come to inspect it. my bath tub has leaked since day 1. They told me it’s a quite neighborhood but my neighbors throw ACTUAL CONCERTS in there back yard on week nights. They terrorize my dogs. They send you notices to leave after you have paid rent and it take 1 entire month for them to call you back about a rent extension. You will hear from their lawyers before you hear from them. Worst run business in America.
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Quick and simple touch screen and Go!!!!
Very easy and fast to make rent payments in your smart phone. Quick access to maintenance and request as well.
Announcements and Events
These tiles never have anything as to news in our communities we live in for the residents to get a little bit of help with things they can learn to fix on their own to help keep the high volume of calls down.
The app needs a lot of improvement.
For starters I’m not able to place maintenance orders through the app because “it doesn’t work properly” however the app works properly enough for me to pay my rent and for you all to take my money!! Make that make sense please!?!?!?
