Zero Stars Deserved!
This company will take your money, will NOT honor their own cancellation policy, and refuse to correct their mistakes. Customer support acknowledged that I submitted my cancellation request, which I most certainly did within 30 days to avoid additional charges, yet they charged me again. When I contacted their support team, they stated that I said I requested to cancel because I said I was having issues with the app (what I stated was that I wanted to cancel after the trial because I was unable to use the app. I never said I was having issues with the app.) Apparently they offered me assistance, however I have no record of an email, but since I did not respond they did not grant my request to cancel. As a result, I was charged again. They have refused to refund me based on their cancellation policy. Yet there is nothing in their cancellation policy that states if you request cancellation, they do not have to cancel your subscription if they offer you assistance. Nor does their cancellation policy state that if you do not respond to their questions about your cancellation request that they will not cancel your subscription. It simply states if you don’t want to incur an additional monthly charge, you must submit cancellation request 30 days prior to billing cycle. This is exactly what I did. I imagine they make quite a surplus on this scam. Make sure when you submit your cancellation that they indeed cancelled your subscription.
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