They gotta figure out their library
That said, I’ve found the guided meditations to be underwhelming historically, and as the library grows, it’s becoming harder to navigate. With multiple types of binaural audio and a constantly expanding library, it’s difficult to keep track of what I’ve already tried or liked. Without a way to bookmark favorites or organize tracks, I’ve started avoiding new content entirely because I can’t reliably return to anything that stood out.
I hope the team considers adding features like bookmarking or playlists to make the growing library easier to use. Despite my frustrations with the guided meditations, the app and headband remain an incredible combination that I highly recommend to others.
Response from developer
Hi there, thanks so much for your review! Glad you love using Muse for meditation. I'll pass on your feedback to our team regarding the organisation of the app. Have a lovely day!
Don’t buy the muse S
So I bought a muse S the new features are good but the band wears out soooo quickly, the performance degrades over the course of months so you feel you can’t really trust the feedback you are getting if the data is inaccurate, until eventually it gets to the point where it’s disconnecting and takes 5 mins to make it to green in setup.
Then the other day I found my old muse two, it is 8 years old and six of those years it spent in the garage and it worked perfectly.
Now I just use this, shame it doesn’t have the heart rate sensor but I’ll gladly give it up for a stable connection and not having to spend £60 every six months for a new band.
If you complain to their customer service about the band they gaslight you and send you a guide of how to look after it, I do look after it, it has a special place in my room and goes straight back on the shelf. The muse 2 I took everywhere with me, to the beach, the forest, never had any issues. I suspect the muse S was designed this way as a means of generating more revenue, it has dented my perception of the company sadly, though I still believe their products can be good and beneficial.
Response from developer
Hi there, thanks for taking the time to review! I'm sorry to hear you've had issues with your Muse S device. As a first point of troubleshooting, our team recommend care tips and adjustment tips. They will also ask for photos, and if you're within warranty then you should receive a replacement band. If you're still having any issues, please get back in touch with our Customer Care team here: https://choosemuse.my.site.com/s/contactsupport?language=en_US Have a great day!
be very careful careful!! it was so great i needed 4 of them in 4 years
dear developer, please also spare us your non responsibility Taking responses here regarding my assessment of your products. i have done everything you have suggested here in these comments you have made towards others comments and via your support team wasting my time
Response from developer
Hi there, I'm really sorry to hear you've had issues with your Muse devices. It sounds like you've already spoken to our Customer Care team who go through troubleshooting firstly to try and get the device to work again, and if not they will explore an exchange under warranty or offer an out-of-warranty discount. I've reopened your recent support case to see what else we can do to help you. Have a nice day :)