Won’t let you sign in
Response from developer
Hello, Thank you for reaching out. Please try the following troubleshooting instructions: 1. Log out of the app and then log back in, to see if this resolves the issue. 2. Remove the app from your mobile device and reinstall it. 3. If you are using your Wi-Fi, try turning it off and using your cellular data. 4. If you are using your cellular data, try using a Wi-Fi connection. If you continue to have issues, please reach out to Customer Service and one of our agents would be happy to assist you further. Thanks!
Charged before end date.
Response from developer
Hello, We do charge the card 10 days prior to make sure that you do not lose access to your membership benefits while the card processor authorizes the payment. We did send a pre-billing renewal notice to the email address you provided when you signed up, reminding you that your membership would be renewing. If you need assistance with your membership, please call, email us, or chat with a Live agent on our site during regular business hours. Thanks!
What????
Love this program
Lots of videos but lacks functionality
There’s also a inconsistency with able to open a couple of them, but several of them open to blank pages. Since these redirect to a webpage, that also is less satisfactory than if they were grouped within the app that you could access the list, along with a description of what days to do each one.
Another thing that I feel is missing or at least it’s not obvious to me is how to find challenges. challenge but it’s not listed under the calendars and as far as I can tell the only way to find it is to run a search on the name. It seems like when you click on the introductory video for a challenge it should show you the other videos, but that did not happen. Instead chose a random selection of what it says are related videos that is that a random selection of different exercise videos or other program overviews. it would make more sense to me to be able to click on a program or a challenge main video and see the associated videos just for that program or challenge.
One other note is that as I was going through different videos to try them, the audio quality is lacking. In several videos it sounds like you’re in an empty room with the sounds bouncing off the walls.
I’m hoping I will find this more user-friendly future improvements.
Response from developer
Thank you for your feedback. I have forwarded your comments to the proper department. If you need further assistance, please contact us during our regular business hours at 844-278-2050 or email editor@gethealthyutv.com. Thanks!
Great App! Great workouts!
Love the Squad at GHUTV
Nowhere to cancel this service that was never used
Response from developer
Thank you for leaving your review. I am sorry you are having trouble cancelling your membership. Please contact us during our regular business hours at 844-278-2050 or email editor@gethealthyutv.com and we help you out! Thanks!
Love this exercise platform!
Unable to cancel
Response from developer
Thank you for leaving your review. I am sorry you are having trouble cancelling your membership. Please contact us during our regular business hours at 844-278-2050 or email editor@gethealthyutv.com and we can assist you. Thanks!