Leave a Review Train with Joan
Love the content but no support
I recently tried to put my subscription on hold but am being told that my password is incorrect so I click on the link to reset it ( which I tried 5 times) no link received. Support finally got back to me after over 24 hours and sent me a new password that doesn’t work. I am now signed out of the app and can’t get back in.Show lessB-D-58
Didn’t live up to expectations
The app can be glitchy (frozen video) at times but the content is my real issue.
While there are several levels to choose from (limited range of motion, beginner at home etc.) there are no modifications or substitutions for an exercise within the workout.
There is no mention of what to do if something doesn’t feel right in your body (pinching or joint pain) or help on how to make an exercise work for limitations.
Plankk was not at all helpful in answering any specific questions.
The Joan challenge I paid extra for was nonsense. Unrealistic food plan that didn’t make sense (not complete meals, individual foods, entirely macro-focused).Show lessNicole Toronto
App Needs More Testing Before Production
The intent of this app is good but is very glitchy - seems as if the app is trying to do too much. Multiple people are having the same issues. Some issues are of basic features that should be caught if tested properly. I had the same issues as the other reviewers…a couple of issues from reviewers from over a year ago! It’s time consuming for users to have to help troubleshoot and if multiple user are reporting the same issue, maybe a quality control process would be helpful. I would pay for monthly or annual membership if the platform app was better. In my opinion, the app does not represent the quality that Joan and Michelle live.
And I have tried to cancel the subscription yet it is still trying to renew and charge me.Show lessDissatisfied T
Developer Response
Hey there! We are so sorry to hear that you are having issues. Our team would love to investigate these further for you. Please ensure that you are reaching out to support@plankk.com with details so they can get you working smoothly.