Electrolux User Reviews

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Waste of time…

Had the old Electrolux App which never worked. New fridge so thought I’d give it another crack. Told me old app no longer available… oh good maybe they fixed the bugs. Fridge not applicable, but washer and dryer are. Add both via the process. Immediately notified that both machines need to update to continue. Ok how do I do that… nothing in the app or easily found online?
Today new version of app, re add the devices but this time they cannot be added and am told to use the old, no longer available app.
I dunno guys, maybe have a validation check as a first step? Or maybe just concentrate on appliances?

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Roger Raygun

a year ago

Response from developer

Sorry to hear that! Please let us know more so we can help. send an email to us at appteam@electrolux.com, include your appliance ID and the email you use to login to the app. Thank you!

Lost functionality on my washer

Even though the new app visually looks great I've lost the ability to fine tune my auto dose. Previously I could set it to add a little more or less detergent individually on each wash. Now I can't anymore.

Also it appears that the app doesn't even have the stain option anywhere on any of the cycles even though there's clearly a stain option on the physical control panel.

I could use both the control panel and the app at the same time if I needed to before (as fine tuning the auto dose per wash was an app exclusive feature). Now I can only use either or.

Hopefully this isn't a global app issue and only for my model, looking forward to an update for this fix soon.

Model EWF1041R9WB through the iPhone app

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Honestreview51

a year ago

Response from developer

Hello! We're sorry to hear about your experience. We're diligently working to enhance our app and release improvements bi-weekly. To assist you further, could you provide more details about your issue including the PNC of your appliance. Please reach out to us at appteam@electrolux.com.

Awful

Please create a better timer for setting washing machine

ayenodsbubds

a year ago

Response from developer

We are continuously working on the app. This feature will definitely change moving forward. Sorry for the inconvenience

It’s an improvement

Much better than the old app in terms off appearance and ease of use. Functionality seems to have gone back slightly. I used to be able to acknowledge when my washer/dryer has finished and commence another cycle (e.g dry or additional spin) whilst it was still locked. Now I have to go to the machine itself, acknowledge and then restart which is a little annoying.

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Krisrp91

a year ago

Response from developer

Thanks for the feedback, we are continuously developing the app look out for our updates every second week

Doesn't work

I've tried to get this to work with my washer/dryer - the app wants me to register my machine with wifi again but the machine is already connected to wifi and there is no information online on how to reset the machine to erase WiFi settings on the machine. So for an app that previously worked somewhat now I have nothing working.

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DARKDNCR

a year ago

Response from developer

Sorry to hear that! Please try to add the appliance to the app again. Click on the pluss sign on the Home Screen of the app to add your washer again. If that didn't work please contact us at appteam@electrolux.com. Please include your email address that you use to login to the app.

Here we go again

Yet another app from this company that fails to work properly. People have better things to do than having to mess around with apps every time Westinghouse feels the need to remove an old app and introduce a new one. This app is as bad as the Westinghouse product I purchased, which is proving to be really bad.
How could you improve this app? Get it to save settings. Otherwise it’s as useless as this refrigerator.

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All apps are a ripoff

a year ago

Response from developer

Hi, can you please contact us at appteam@electrolux.com so that we can support. Thanks in advance and sorry for the inconvenience!

Usage details

Why can’t I see usage history like the old app?

Annie Nath

a year ago

Response from developer

Hi. What appliance is it that you have connected? We are updating the app experience bi-weekly and are introducing new functionality continuously.

No Washer??

In the picture description, it has a washer. When I download the app, it doesn’t offer a washing machine as an option.

Kels123455

a year ago

Response from developer

Hi! It can depend on which region you are in, we don't sell connected washing machines in North America yet and therefore do not show them in our appliance selector. If you are in a market selling connected washing machines, please reach out to appteam@electrolux.com.

Painful to use

This new app is so painful to use, the amount of time (swiping for so long) to get the delayed start/finish time is ridiculous. We often set the washing machine to finish at the time we get up, so it can go straight in the drying when done. Electrolux, please fix this.

Shane…

a year ago

Response from developer

Hi, we appreciate your feedback. we are continuously working on improving the experience so this is a valuable input for us.

Bit buggy and lacking in settings

Use the app for my air purifier. It’s ok, bugs out a far bit and feels like the setting for how the app works is lacking. For instance you can’t set the refresh rate, so at times the graphs are unreadable as they’re refreshing constantly. A few other things that I can’t think of at the moment also let the app down.

It’s usable.

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Flyingmandan