Summer Moon User Reviews

Summer Moon

Summer Moon Coffee

Food & Drink

Reviews Summary

Positive highlights

🍵

This app hasDelicious coffee and drinks

🕰️

This app hasConvenient order-ahead option

📱

This app hasEasy-to-use app interface

🤝

This app hasFriendly and helpful staff

🏪

This app hasDesire for more locations

Negative highlights

💰

This app hasUndisclosed service fees

🔒

This app hasLack of Apple Pay/mobile wallet options

📝

This app hasLimited customization options

🐞

This app hasBuggy app with order issues

🗓️

This app hasInconsistent order preparation times

🔍

This app hasMissing certain locations in the app

💬

This app hasInability to add notes to orders

Top reviews

Most RecentHighest RatedLowest Rated

Old App was better

I tried to make some orders and realized the location for Avery Ranch (where I tend to pick up the drinks to go) is no longer available on the Locations list. So I couldn’t order anything. Other locations are way too far for me.
I also tried to use Summer Moon website, it’s the same as the current app, unable to order due to no Avery Ranch location.

I was forced to use ChowNow website for me to order due the Avery Ranch location.

Also, I noticed that several features and Apple Pay were removed too. Please bring them back and keep as they were from the original app before this huge upgrade.

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Dragon2224

2 years ago

Response from developer

Thank you for taking the time to share your experience with us! We are actively adding more locations to our app as well as Apple Pay- stay tuned! Please email hello@summermoon.com for more details!

The old app was better.

Can’t order at my usual location because now there’s only a certain amount of locations listed. Disappointed, especially when it comes to remembering big orders, old app was very helpful and efficient when wanting to ordering ahead. No longer can order ahead.

Lizz Duffy

2 years ago

Response from developer

Thank you for taking the time to share your experience with us! We are actively adding more locations to our app- stay tuned! Please email hello@summermoon.com for more details!

So easy

Love this app. Very easy to use. It does not have the Avery Ranch location working though so please get that fixed and it will be perfect. It’s a slightly closer location to me.

Jenny from the ranch

2 years ago

New app not as customer friendly

I use to order on app everyday due to being in a hurry to get to work. It was convenient and one of the reasons I chose Summermoon instead of the other 3 coffee shops on the same street.
I wish the updated app had the same options as the older one.

If getting drop coffee, the older app had option for cold creamers or milk. With the option for it to be steamed.
With the new app, there is no option. I guess it depends on the barista, but sometimes I get steamed 1/2 and 1/2 (which I hate) and other times it’s cold.

If I get a latte, I prefer it less sweet. But the new app has no option for that.

It would be great to at least put the box back in app for requests so the customer can clarify that they want cold creamer or 1/2 sweet lattes.

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Ryan Putman

2 years ago

Response from developer

Thank you for taking the time to leave us your feedback, Ryan! At this time, we have decided to sunset the notes section of our app in order to create a better experience for our baristas however we are continually adding modifiers so our customers can create their perfect, unique drinks. We are also in the process of adding more stores to our app- stay tuned! Please email hello@summermoon.com for more information!

Need to add ApplePay to checkout

The overall app is great, but the checkout process is a bit clunky. Having to pull out my card each time I want to order an amazing coffee from Summer Moon is a bit of a challenge while driving. Adding ApplePay would make it a five star review.

dom2293

2 years ago

Response from developer

Thank you for taking the time to leave us your feedback! Our team is actively working on adding ApplePay- stay tuned!

So excited to have a little bit of home here in Arkansas!

I came from Texas a few months ago and was so homesick today. Then I found out you guys opened a store in Fayetteville, AR!!! You literally made my day. Not even going to lie, I cried happy tears. Seriously I cried lol 🤦🏻‍♀️😂. Thank you for your amazing service as well as outstanding coffee. Still my favorite coffee place and always will be!!!!

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Tazi blossm

2 years ago

Response from developer

Thank you for sharing your kind words with us! We are honored to be your little piece of home and can't wait to serve you again soon! - The Summer Moon Coffee Team

Pretty good

Good smooth running app. Only downside is when it gets to payment methods. It’s 2022, give the option for Apple Pay. It’s streamlined and convenient when in a time crunch.

T_nol24

2 years ago

Amazing!!

I love this coffee company and this app! The coffee is so good their is always a line out the door. The app makes it easier and more convenient to get in and out without the line !

GameDay Crew

2 years ago

Coffee time

Love the coffee hate that it’s an extra &1 to order online :(

Ohhappyday123

2 years ago

Downgraded features + a service fee?

This app is actively worse than its predecessor, so not sure what the thinking here was. We actively used the previous version of the app because it was quick and simple. Now they ask for payment info instead of using Apple Pay, payment info doesn’t actually cache (we’ve ordered before and said save method, but had to re-enter today), and they’ve doubled the service fee to a $1.

Love Summer Moon, but there are a lot of bugs to be worked out of the new app, it’s less user friendly, and fees are tempting me to look elsewhere for delicious drinks (hellooo Dutch Bros).

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Brennan21

2 years ago

Response from developer

Thank you for taking the time to leave us your feedback! Similar to our old app, the service fee is the fee our app charges to help cover costs including technology fees, credit card fees, support, development, and much more. Our team is actively working to add Apple Pay to our app- stay tuned! We hope that is helpful!