Summer Moon User Reviews

Summer Moon

Summer Moon Coffee

Food & Drink

Reviews Summary

Positive highlights

🍵

This app hasDelicious coffee and drinks

🕰️

This app hasConvenient order-ahead option

📱

This app hasEasy-to-use app interface

🤝

This app hasFriendly and helpful staff

🏪

This app hasDesire for more locations

Negative highlights

💰

This app hasUndisclosed service fees

🔒

This app hasLack of Apple Pay/mobile wallet options

📝

This app hasLimited customization options

🐞

This app hasBuggy app with order issues

🗓️

This app hasInconsistent order preparation times

🔍

This app hasMissing certain locations in the app

💬

This app hasInability to add notes to orders

Top reviews

Most RecentHighest RatedLowest Rated

Awesome!

Works great! Just wish they had an option for you to add a gift card like the Starbucks app.

xyzabc123lmnop

2 years ago

Needs customization

The app is great for most orders. My request to the devs is to allow adding any syrup substitute. For example adding peppermint syrup to a hot chocolate. My request to summer moon is to allow the ordering of pastries through the app.

ecr311

2 years ago

Order fails

I have yet to have an order from the new app go through successfully. The purpose of the app is to place an order. When it constantly fails, there’s no point in having an app. I either order in person or, more likely, order from a different company where online ordering works.

O'Doyle398

2 years ago

Good

It’s good but could be better. The old ordering engine had a section for extras. I would list there to put 1 Splenda in the coffee. I now have to pick it up and add it myself while there. It would
Be nice to just grab and go and enjoy it to my liking.

pegs143

2 years ago

Response from developer

Thank you for taking the time to share your feedback with us! We are continually adding modifiers so stay tuned!

Best Coffee Products

OH my when I first tried Summermoon Coffee it was and is the best coffee I have ever had hands down !!! Staff is amazing in every store I have been in !!!

Linda Mass

2 years ago

Great app, except…

The app itself is great but doesn’t allow comments. Some drinks don’t have an extra hot option and some don’t have extra chocolate option. So we can’t get the great drinks the old app let us order.

608BLT

2 years ago

Our Texas Highlight

When we’re in town, we love the San Marcos location, especially the young guy with long hair. His drinks are perfect every single time. Let me know when you want to bring a Summer Moon to Tucson, AZ, and I’ll run it for you. Summer Moon is absolutely the best coffee ever!!

K T Gee

2 years ago

Response from developer

Thank you for taking the time to share your kind words! We're thrilled to be your highlight and are honored that you came to try our oak roasted coffee at our San Marcos location. We hope to see you the next time you're nearby! - The Summer Moon Coffee Team

Bring back custom notes

Your baristas are SO angry when I have to ask for a last minute custom change. But I have no where to enter in the new app. What a terrible oversight for the customer experience and employee experience. Unsure why the new app was rolled out/ forced on people before any true testing was complete. Big miss here.

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Cape G

2 years ago

0 Stars

Now that this isn’t a third party app, I would expect the convenience fee to be removed. Nope! It was increased to ONE DOLLAR per order. No other restaurant apps I have used have a convenience fee for online ordering. The first time I used it I paid $9 for a coffee. I will not be online ordering again, and therefore will be going Summer Moon much less as their workers are inefficient and the inside line is always so long.

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Reid018

2 years ago

Response from developer

Thank you for taking the time to leave us your feedback! Similar to our old app, the service fee is the fee our app charges to help cover costs including technology fees, credit card fees, support, development, and much more. We hope that is helpful!

App downgrade and Service is a joke

This is definitely not an upgraded app. Can’t even use Apple Pay and it’s 2022. Not sure who made the decision but they definitely took you backwards in technology. I guess that’s why you need to charge a service fee. To pay to have Apple Pay again. Lol.. The service fee is really a joke. You’re literally the only app that charged clients to use it. Also you don’t build an app to pass along a “service fee” because it’s for the technology… you literally have a budget on improves and creating new features. Don’t try to scam clients by claiming it’s for the technology. You literally make profit on all your drink orders. Guess the next app update is going to say we now offer Apple Pay. Must be a fast follow on the road map.

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84shawn