I was told to download this app in order to manage my card because I didn’t want to have to keep using a website. The Midas card is still not available on this app yet I was told this is where I should go to manage my card? Someone should update your AI responses or let your employees know that Midas isn’t supported in the app. This was just a waste of my time. I have all of my other cards in accessible apps, this is the only card I have that I have to make sure to set a reminder in my calendar to make my payments because there is no way to get notifications unless you sign up for paper billing, and that’s just not a thing I am trying to do. If they ever add Midas or send me a new message to apologize for their error, I’ll update this but as for now, this app is useless if you’re a Midas card holder.
Developer Response
Hi, I know jack, well.... Thank you for your review. We're glad to hear you were able to get what you needed. If we can assist you with anything else, please visit http://spr.ly/62506lhmZE or call 1-855-796-9632 (TDD/TTY:1-888-819-1918). We're always happy to help.I got myself a Caesars Palace credit card to get the perks and status the card gives you but to my surprise when I got it, I had to go through a website to check all transactions and pay the card. I check all my cards on a regular basis and use my phone to check and it was never possible for that card. Now finally with this app I can do that on the phone. I have stopped using the card because it is such a hassle to log in and see. Good move to offer this app now. I will see if I use the card now. I will change my rating if I encounter any issues but so far I am glad it works.
Developer Response
Hi, IT Guy 554. We're sorry to hear your experience wasn't as smooth as we'd like. Please visit http://spr.ly/62507c79NX for our helpful FAQ, or call us at 1-855-796-9632 (TDD/TTY:1-888-819-1918) to receive assistance from a member of our team. Thank you, and have a great day. ^BRI tried paying my bill and was told to pay before 5pm EST, in which case, I might forget one day to pay and be charged extra as a result. Almost all other credit card companies allow you to pay as soon as you can.
Also, if you would like your cash back rewards sent to your bank account, you have to call customer service instead of choosing the options through the app. Why??? Please fix.
Why can’t BreadRewards AMEX be like any other credit card company? If a payment is due on July 7th, then your customers should be allowed to make payment by 11:59p on July 7th. Why should your customers remember that payment should be posted by 5p on their due date; if not, then a late payment will be assessed. This just makes me to use your card less, especially when other companies have better rewards for purchases. Just so disappointed……
Developer Response
Hi, sidvicious517. Thank you for your review. We're glad to hear you were able to get what you needed. If we can assist you with anything else, please visit http://spr.ly/625069oSC4 or call 1-855-796-9632 (TDD/TTY:1-888-819-1918). We're always happy to help. ^WAThis app is about seeing activity and paying, if you have a problem there’s no way to communicate with a human or a chat bot in real time. A message submitted says 48 Hours to reply. What year is this? I really appreciate fraud detection, I truly do. Sending me an alert via the app is great - but then a dead-end. Yo have to navigate calling internationally in my case (from an airport). At bare minimum please plop a button in here that connects users to a human to provide real service.
Today I got the new Bread Amex credit card, I was able to get activated it and setup online account so for it’s went good. While logins my account(App and website ) it’s showing up user id or password is incorrect. I tried to reset online but it says “”sorry we are unable send OTP by text or email “ with out OTP how it possible to get in to the online account??? After multiple attempts, made call to customer care people they suggest wait for one week for update my account. My bad is that works in current world we in 21st. Century.
Developer Response
Hi, Shagarla. Thank you for sharing your feedback. We want our customers to love everything about their card, and feedback like yours helps us do better for everyone. If there's anything we can do to help, please visit http://spr.ly/625009nfom or call 1-855-796-9632 (TDD/TTY:1-888-819-1918).Glad I was able to pay in full before I ran outta cash to even make this payment possible 🤬
Developer Response
Thank you, FABFOUR5150. We're so happy to have you as a customer.Doesn’t show as a tabbed interface permitting access to each card after log in. Must log in separately to access each card. And selecting card before log in difficult with touch interface. The interface only intermittently recognizes touch to select new card Other banking apps have single login to see all cards. Update should strive to get to industry standard
Developer Response
Hi, S pud ster. Thank you for sharing your feedback. We want our customers to love everything about their card, and feedback like yours helps us do better for everyone. If there's anything we can do to help, please visit http://spr.ly/62504gpogm or call 1-855-796-9632 (TDD/TTY:1-888-819-1918).Well organized efficient card and app, only suggestion need more generous credit lines for established customers and some lines for small businesses from $500k-$900k - especially for existing customers, otherwise great always recommend!
Developer Response
Hi, GmarshallNYC. Thank you for giving us such a wonderful review. It means a lot to hear our hard work made a great experience for you. ^WAI am so pleased to have this easy to use app.
I have been wanting for an app to this account for a long time.
I never had a phone app with Comenity. That made it more difficult to keep track of this account.
I am trilled! Y’all are now on my financial page.
Thank you
Developer Response
Hi, KWILSO10. Thank you for giving us such a wonderful review. It means a lot to hear our hard work made a great experience for you. ^WA
I know jack, well...
IT Guy 554
dsmitd90
sidvicious517
CTEMA
Shagarla
FABFOUR5150
S pud ster
GmarshallNYC
KWILSO10
