Keep going
I hope your offers will ve always the best.
My favorite time of the month
I love shopping here they have so many wonderful designers. The prices are amazing and competitive with anybody out there. Most of all the packing in the shipping is spot on I actually look forward to shopping here. It’s my favorite time of the month to shop here i try to shop here as much as I can. Lol
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Received empty box
I received a empty box, between their customer service and DHL I don’t know who to blame but I know have to reach out to my bank because I paid then $1200 for a bag I never received, do not shop here, I’m still waiting on customer service to get back to me and it’s almost 2 week this is crazy, I have spend thousands with them, they have officially lost me as a customer!
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Good app
Ordered a moose knuckle and it came in 2 days great packaging and shipping speed
Pay $25 Return/restocking fees per item is unacceptable
My experience with the site had been positive until recently when I needed to return three shirts I purchased. I was taken aback to discover a $25 charge for each individual returned item. While I understand paying $25 for all three items bundled in the same packaging, I ended up paying $75 in total. I contacted customer service in the hopes of finding a solution to this issue, but I was met with a response that left me feeling unsupported. I believe CETTIRE has room for improvement in their customer service.
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They never get back to you
First time Bay from this app, try to contact them about my orders they never got back to me don’t bay any thing from here much better one out there save your money and time.
Love this store!
Prices are great, fast shipping n quality of items!
Do so at your own risk
Usually I have good experiences with most companies even if reviews aren’t great. I ordered an item that was $400 less than retail price. It showed as new. The shipping department (and shipping from Italy to California) were ON IT.
Customer service on the other hand, very slow and show little courtesy. Their policy is that cancellations have to be done within 24 hours, but they are turtles on their email so they responded to my request to cancel (which was in the 24-hour window) 48+ hours after I sent the email and after the package was shipped.
Once I received the item, I noticed that it was not new… the box was frayed and the item bag was open, though I saw no damage to the actual item so I got over that.
I began emailing them advising I’d return it… and that a return fee should not be charged because it was their fault that they can’t respond to customers in the time frame their policy requires. They insisted that if I returned, the return fee would be charged.
I basically told them to shove it and I’d just keep it/sell it here.
Overall, 2 stars ONLY because of the shipping experience, otherwise I would have rated 1. Everything else was pretty much garbage.
Hopefully they start responding to these horrible customer reviews and improve their service lines.
Good luck!
Customer service on the other hand, very slow and show little courtesy. Their policy is that cancellations have to be done within 24 hours, but they are turtles on their email so they responded to my request to cancel (which was in the 24-hour window) 48+ hours after I sent the email and after the package was shipped.
Once I received the item, I noticed that it was not new… the box was frayed and the item bag was open, though I saw no damage to the actual item so I got over that.
I began emailing them advising I’d return it… and that a return fee should not be charged because it was their fault that they can’t respond to customers in the time frame their policy requires. They insisted that if I returned, the return fee would be charged.
I basically told them to shove it and I’d just keep it/sell it here.
Overall, 2 stars ONLY because of the shipping experience, otherwise I would have rated 1. Everything else was pretty much garbage.
Hopefully they start responding to these horrible customer reviews and improve their service lines.
Good luck!
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No problems at all.
I ordered a $400 wallet, started reading the reviews & got a little worried but in all honesty I didn’t run into no problem, obviously it’s not a shirt or pants or anything so I don’t know how the return process is on that but everything was Legit.
Box, Manuel’s, Pouch, everything.
& I got in a week or less.
Ps if you are going to order clothes I suggest you first buy one from the official store from the brand so that way you know what exactly what size will fit you fs fs.
Box, Manuel’s, Pouch, everything.
& I got in a week or less.
Ps if you are going to order clothes I suggest you first buy one from the official store from the brand so that way you know what exactly what size will fit you fs fs.
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DONT TRUST
They bring up prices of items. After you have ordered and paid they say the item is not available however it IS but at a higher price. What is sent is defect. Make it impossible to return items (wont accept the address for pick up even if it was the address they sent the item to). A complete sham. BEWARE
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