Leave a Review Defender Empower
Worse system ever
i’ve purchased eight systems for my business and until recently they were the best but now they’ve decided to no longer work with windows and now I can no longer monitor all my properties unless I get a phone according to Defender I’m sorry when you monitor 64+ cameras, you can't put that on your phone. You need a desktop to be able to view that many for security reasons. And especially for the security team to be able to monitor the facility going forward I will no longer purchase Defender.Show lessDD MCAM
Developer Response
Hi! Thank you for taking the time to leave an honest review. The systems no longer support web browser viewing. The reason being, due to the continuing browser changes and upgrades we are not able to guarantee a seamless experience for our customers. Instead, we are focusing on bringing you the best possible mobile viewing experience on the Empower app! Best regards, Yvonne M. Defender Customer Experience ExpertSet Up
Very hard to set up. No instructions for iPad or iPhone set up. Slow at responding to an email. After running cable for 16 cameras I am ready to take it all down and send the system back.dcc510
Developer Response
Hi dcc510! Thank you for taking the time to leave a review! The system comes with a Quick Start guide that will walk you through using the Empower app and connecting for remote viewing. The directions are for either Android or iOS platforms for phones, tablets or iPads. Please use our site support for additional assistance. We are always happy to help. Best regards, Yvonne M. Defender Customer Experience ExpertSecurity app issues
I’m really not happy with this app.unfortunately I’m stuck with this system.the cameras function is great. I have a iPhone 13 max. I figured out I have to reboot and clear cache every other day to see all cameras remotely which is insane.you need live customer support!!!Blackout1964
Developer Response
HI! Thank you for leaving an honest review! We would love to help make this right and please use our site support. Best regards, Yvonne M. Defender Customer Experience ExpertRestarting
Have to restart system remotely every couple of daysGreg mall walker
Developer Response
Hi Greg! Thank you for your honest review! We would love to help you get the most from your system and please use our site support. Please provide as much detail to your set up for clarity. Best regards, Yvonne M. Defender Customer Experience ExpertStopped working
It’s the worst app I’ve ever used. It worked decent for about two weeks and now it won’t alert me when there’s motion on any of my 7 cameras, I can’t even pull up a live feed anymore and one camera isn’t even showing up at all. Fix the issue defenderirisha gel
Developer Response
Hi irisha gel! Thank you for your honest review. Please ensure the NVR is directly connected to the modem with an ethernet cable and that motion detection is enabled in the Video Detection tab of the NVR menu. Please use our chat support and we would love to help make this right! Support is available Monday to Friday 8:00 AM to 4:00 PM EST. Best regards, Yvonne M. Defender Customer Experience ExpertDrains battery
App drains battery way too much. It used up 80% of my battery in 2 hours of use on a new iPhone 15 pro.2345654322
Developer Response
Hi! Thank you for your honest review. Please close the app and any other apps still open in the background. This will help to extend the battery life of the device. Best regards, Yvonne M. Defender Customer Experience ExpertBryan in Customer Support A++
My husband and I were so delighted when we got in touch with Bryan on the “Customer Support Team” He was extremely patient with my husband, who is not too tech savvy. He followed up with step by step instructions for what he needed us to do. We couldn’t be more pleased!! Defender is fortunate to have you! It’s hard to find employees like him. Thank you Bryan! We look forward to working with you in the future.Show lessDefender’s Happy Customers
Privacy Concerns
I’m very disappointed that after the recent update, the app demands FULL access to ALL photos. If you don’t allow it, you can’t take pictures or video clips, even to store within the app. I hope this is just a glitch caused by the update and not a forced invasion of privacy.GroupStuff
Developer Response
Hi GroupStuff! Thank you for your honest feedback! The permissions settings will require to allow access for pictures or video clips to be taken. Please note as a workaround you would be able to use the device screenshots or cast recordings options or adjust permissions as needed! Best regards, Yvonne M. Defender Customer Experience ExpertAlmost a yr
The quality is great, I wish the particular ones that I have had audio but Overall, it’s a great camera systemhcdsfhnjdfbnjhyreevbnnjjedf
Great cameras
They were Easy to install and connect to the app I love that while I was on vacation I could watch my house. Highly recommended app and camerasAwesome app to beginners
