Leave a Review Defender Empower
Great company!
They are a great Canadian company! Their customer service and support is top notch! Their cameras do everything you would expect to do and more! I would highly recommend if your looking for security and value for your money.Quilting mama 1
Developer Response
Hello, Thank you for your wonderful review! We are thrilled to hear you love the product, service and value! Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience SupervisorHuman detection!
Really like the image quality and simplicity of the app. The human detection feature is pretty cool and works well.Nina and Raj
Developer Response
Hello Nina, Thank you for your review! We are happy to hear you love the quality, simplicity, and human detection. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience SupervisorGreat system
Have used for a few months and has been the most stable system I have used. Clear and fastDskshwi h
Developer Response
Hello Dskshwi, Thank you for your review. We are thrilled to hear you love the system and features. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Supervisor4K?
Wish I could view 4K on the app. That would make the most sense as that is how most would use these cameras. Get a better picture with my Blink cameras that are not 4KJohnRR71
Developer Response
Hello John, Please reach out to our support team, we would be happy to assist you with getting the app up and running. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience ExpertDifficult to navigate
I bought a set of Defender cameras due to a neighbor having great success with them. I purchase the Defender Sentinel NVR 4 camera set up and had to download Defender Empower to get the videos on my phones remotely. This app is definitely difficult to navigate and every time I go back to view past footage, it always starts a midnight, which is annoying, and I can’t seem to figure out when I detects motion. I’ll get an app motivation, but when I go to playback it’s a highlighted blue. There should be an indication on when the cameras detection motion. It’s also very difficult to to find “Albums” when I save the footage. Maybe I’m new to this app, but there also isn’t very much information on navigating the app either. 2 out of 5 stars for now. Not happy.Show lessMitch1746
Developer Response
Hello, We sincerely want to help. Would you mind giving us more information about what happened here? Please reach out to our Team, so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Kind Regards, Amanda M. | Customer Experience ExpertI never buy the the defender IP cameras. The cameras doesn’t record properly.
IibjhhFarhad Minar
Developer Response
Hello Farhad, We sincerely want to help. Would you mind giving us more information about what happened here? Please reach out to our Team, so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Kind Regards, Amanda M. | Customer Experience ExpertNice app
App is pretty nice and well done. Overall great job. Couple bugs to report.
1. Motion alarms seem to get triggered from motion outside of motion detection area set in NVR.
2. Messages/alarm window is always blank when opening from multi camera view window. Then when selecting the specific camera and selecting messages you can see alarms from the day. Basically you have to dig into the specific camera to see motion alarms.Show lessfreemandata
Developer Response
Hello Freemandata, Thank you for your review and your feedback. We will have our Research and Development team investigate this further. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience ExpertAdd tips to the App
There are many options that this system provides, and I am not getting the full advantage of them.
It would be nice to receive and email with a tip or tips that would improve my knowledge and’s operation of this system!Silvershark69
Developer Response
Hello Silvershark, Thank you for your 5-star review. Please reach out to our support team we would be happy to assist you with any questions you have about your system. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience ExpertDefender 4K Sentinel app review
Downloading and setting up the app was an easy process. It has some nice features. You can watch in live view mode or playback mode. Playback mode is nice when I want to review all the motion video recordings in a time period, without having to play each one separately. It plays the first recording, and automatically goes to the next one. I use this feature every morning to review what the cameras picked up at night time. I like being able to control some settings on the cameras right from the app. If it’s raining and picking up false alarms, I can quickly change the sensitivity level without having to get up and go downstairs to the NVR. I can also control the mode of recording. I prefer to record in smart mode as it illuminates the scene in colour with awesome quality. Sharing captured video recordings and sharing them was very easy to do. The app is simple and easy to navigate.Show lessBnnewbie
Developer Response
Hello! Thank you for providing this wonderful feedback. We are so pleased to hear that you are enjoying the Sentinel and the Empower App. Mandala M. | Defender Customer Experience ExpertEmpower works well!
The app is stable and works well providing camera access from any wifi connection. Just remember to view footage of a notification, choose the camera and go to messages. Great app, no monthly fees, great tech support! What’s not to like?mugwhumper
Developer Response
Hello! Thank you for the wonderful 5-Star review. We are so happy to hear that you are enjoying the Defender Empower App. This feedback is so important to us and we sincerely appreciate it. Mandala M. | Defender Customer Experience Expert
