Bait and switch marketing
Note that the cash back has a 10k$ balance requirement, which is not noted except in fine print. Go elsewhere for better benefits
Inconvenient + Slow
It’s one problem after another. Right now this apps review is not showing the text I am typing. Ridiculous and frustrating in both this and multiple banking issues
Good app GREaT customer service
The app works quite well, but the customer service work’s amazingly
Small Business Friendly
App is easy to use and straightforward. Had a slight issue with mobile deposit but is now fixed and was handled very professionally.
Check Deposits Often Rejected
This is very frustrating since it takes a day to acknowledge the deposit and then another day for the funds to be available after approval. Not one deposit rejection has been valid, it just results in a longer time for me getting access to the funds.
For small operations
Generally very nice and helpful people. Do not expect to be handling a lot of checks and deposits by way of checks are quite limited. You’re likely to run to into limits every month and that will not be nice if you’re running a business. They will take several WEEKS to cash checks. Once again you can’t Run any kind of business that way. They are good for a bank account in name only or maybe segregate some Funds from your real bank account.
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Horribly long holds and bad accounting
Every time I make a deposit I get a notification it’s going to be on hold. Waiting for the funds to clear takes a couple weeks. So far the past two times I’ve done so there’s been large account errors in my account prior to the deposit. This time there was a recent -$4800 taken out. I’ll send an in app message and they fix it but this is pretty ridiculous. If they can’t do something about these long deposit holds I’ll move to another company.
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Review
Grasshopper Bank is okay. I have the free business checking that offers a 1% cash back for maintained balances of $10,000 or more. It’s is user friendly. The Chris complaint is the amount of time it takes for deposited funds to be available. It takes around a week or more to be honest. Anyways, great bank, great app, customer services was great!
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Awesome
Quick and easy to work with. It never takes long to get someone on the phone. Wish they took zelle though
Solid with a few inconveniences
Mobile depositing is VERY strict (it would be great if there were some AI utilization to real-time alert if requirements have been met) and the navigation can be somewhat confusing, but it generally does what I need it to do.
