Tetrad (formerly wslremit) User Reviews

WSL Global Limited

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Absolute disaster - winding down my relationship with Tetrad now

Dreadful experience. I initiated a transfer from the UK on 1 Nov and my account was debited.

Believe me, until today about midday 4 Nov my account overseas has not been credited. But worse still, all messages on WhatsApp have been totally ignored, unread and not even been acknowledged even up to this moment.

I am quite convinced I should now explore other options!

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amasidehennathaniel

a month ago

Response from developer

Hi there, we’re sorry to hear about this experience. The delay may be due to network issues with our banking partners, we’re actively working to resolve it. Please share your transaction ID via email at cs.support@tetradlimited.com or through the app so we can assist promptly. We appreciate your patience and apologize for the inconvenience. Tetradpay team 💙

Spot on

Very easy to use app, fast/quick transfer and we love the good rates and low commission, that’s why I keep coming back! Please keep it that way.

anointed with fire

3 months ago

Response from developer

Hello there, thank you so much for your kind words! We're glad to hear you find the app easy to use, with fast transfers and great rates. We'll keep things running smoothly to ensure you always have the best experience. We appreciate your loyalty. Please don't hesitate to reach out if you need assistance. Tetrad team 💙

Excellent transaction

I’m just satisfied with the way things are going with this company. They are very efficient and service oriented. Well done and keep up the good work 👍🏾👍🏾👍🏾

VGOODNEWS

3 months ago

Response from developer

Hi there, thank you so much for your kind words! We're thrilled to hear that you're satisfied with our service and that everything is running smoothly. We'll continue working hard to keep up the efficiency and deliver the best experience. Your recommendation means a lot to us. Please don't hesitate to reach out if you need assistance. Tetrad team 💙

Satisfied

I use this app to pay my workers in Nigeria every month. Initially, I was sceptical and only sent little sums, however, over time, my confidence and trust improved. I max out my entire 6k remittance allowance each month, it’s just a shame I can’t send more than 6k without manual authorisation. Customer service is quite fast in response, thanks. My experience is that wsl always has the best rates. Overall, I am happy with your services so far. Keep it up.

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Sochi042

5 months ago

Response from developer

Hi there, Thank you for your wonderful feedback! We're delighted to hear that our app has been reliable for paying your workers in Nigeria and that your trust in our service has grown over time. We’re pleased to inform you that the monthly transfer limit has now been increased to 10k, making it easier for you to send larger sums. We appreciate your kind words about our customer service and competitive rates. If you ever need any assistance, please don't hesitate to reach out. Tetrad team 💙

Best app to send money so far

The first time I used the app last year, I was amazed at the service… the funds were credited even before I logged out of the app… I had to introduce my siblings also… thanks for an excellent service… excellent service

TinukeK

5 months ago

Response from developer

Hi TinukeK, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our app and that your funds were credited so quickly. It means a lot to us that you introduced your siblings to our service. If you ever need any assistance, please don't hesitate reach out. Tetrad team 💙

Dr Tosin Oladipo. UK

I just love this app. It’s fantastic and easy to use. This is the second I’m using it this morning, sent some money to Nigeria and America and they all went seamlessly without any hassle. Keep this up guys and God bless you

Mr Tosyn

5 months ago

Response from developer

Hi Tosin, Thank you so much for your wonderful feedback! We're thrilled that you love our app and found it fantastic and easy to use. We're delighted that your transactions to Nigeria and America went seamlessly. Your kind words mean a lot to us, and we'll continue striving to provide excellent service. If you ever need any assistance, please don't hesitate to reach out. Tetrad team 💙

FaceID Bug

Overall great app but developers the Face ID authentication isn’t working as there’s no Face ID button to initiate the authentication tired to having to put my pin everytime just to login to the app Please fix the Face ID , it worked before

Tech reborn

5 months ago

Must Have App

Since I got introduced to this app, I have been super impressed with the quality and quickness of transactions, and their rates are very competitive. Keep it up team!!!!

Biggy122

6 months ago

Response from developer

Hi there!, Thank you so much for your wonderful feedback! We're thrilled to hear that you're impressed with the quality and speed of our transactions, as well as our competitive rates. Your encouragement means a lot to our team. We'll continue to strive for excellence. If you ever need any assistance, please don't hesitate to reach out. Tetrad team 💙

Delay in Sending money to the receiver

I processed two payment earlier today at 4 pm using the app. It’s 10 pm already, and both accounts are yet to be credited. I notified customer care via watsapp, and I was informed it will be processed shortly, which was at about 5pm. Afterwards, they stopped responding to my messages, despite it showing it’s been read. I also tried calling, but received generic response of their working hours and how payment will be processed instantly using the App. I sent an email after several watsapp calls, and I am yet to get a response. If it’s possible to give less than one star, that’s what I would have given them for their shabby unprofessional service and pairing a false narrative that payment is instant. What if this was for a medical emergency? I am very disappointed in their service and would not recommend them to anyone.

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Soulchild_

7 months ago

Response from developer

Hi Soulchild, We sincerely apologize for the inconvenience and distress caused by the delay in processing your transaction. We understand how important it is for your funds to reach their intended recipient promptly, and we are committed to improving our service delivery. We hope that you return and trust us once again with your transfers. Tetrad team 💙

Reliable, fast and simple

My wife introduced this app to me and I am glad I gave it a try. All transactions process are transparent and fast since I started using it. I boldly confirm that it is super fast because I usually used it to send cash to my Nigerian bank account
.Once I completed the transaction on the app, I get the naira equivalent in my account in less than two minutes.
.
It is very transparent because any service charge or exchange rate is made known to you in advance and it remain same before and after transaction, no hidden charges.

The app also gives you information about daily exchange rates between pounds Sterling and naira. It can also be use, even when you travelled outside UK. I did my last transaction while on vacation in Amsterdam. I strongly recommend the app

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Omo Iya Ghana