Impressed with the support
The cameras also provide a lot of coverage and notifications/movement tracking are pretty consistent.
Easy to install easy to setup
We bought two cameras easy to install and easy to setup had a few questions for customer service and they were great helped me quickly anyone having an issue installing probably shouldn’t be installing them there selves.
Too temperamental to be reliable, audio is ridiculous
I’ve used these cameras for around 1 year now and sick of the issues with them. At times they work but the best of them includes muffled audio. I was eventually sent one replacement for 2 cameras and that’s did the same. The app is a serious issue and no it is not my phone or my connection or my internet or my house or the air or the weather. All things they’ve blamed for the issues. It gives me notifications on my phone when I’m out and home but won’t let me watch live or look back on my storage when I’m not on the same WiFi connection and even at that it’s still temperamental. I initially had cloud until I realised I didn’t need to pay if I used a memory card which in itself works as it should.
The way they want evidence of issues is just a pain the rear end because they should just listen to customers and believe them because I do not think for one minute that all customers have different issues. I think the issues must be wide spread. Buying from Amazon these days is a risk in itself. Their policy for faulty items is not as it should or used to be. Being forced to keep items and called a liar or the one causing the fault is just diabolical. Statutory rights apply, consumer rights apply also. I need cctv for safety due to vandalism of my cars and prowlers (human kind) in the vicinity of my home and these have left me needing to buy more. Don’t be fooled by the lower price because these items will leave you out of pocket with a stupid system that still renders you helpless and hopeless in mending the cctv to a credible and reliable working level. Even the talk back system is rubbish.
The way they want evidence of issues is just a pain the rear end because they should just listen to customers and believe them because I do not think for one minute that all customers have different issues. I think the issues must be wide spread. Buying from Amazon these days is a risk in itself. Their policy for faulty items is not as it should or used to be. Being forced to keep items and called a liar or the one causing the fault is just diabolical. Statutory rights apply, consumer rights apply also. I need cctv for safety due to vandalism of my cars and prowlers (human kind) in the vicinity of my home and these have left me needing to buy more. Don’t be fooled by the lower price because these items will leave you out of pocket with a stupid system that still renders you helpless and hopeless in mending the cctv to a credible and reliable working level. Even the talk back system is rubbish.
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Two Apps needed
Purchased DC4L, can’t get them to sync with CloudEdge, loaded the Dekco App and it won’t scan the QR code and had to set up manually. Now it won’t let me set up the second camera. And I also can’t add my two other cameras, so now I have two use two apps. This needs to be addressed to include all models of cameras.
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Terrible!
I bought cameras a couple years ago and used the Cloud Edge app. Never had an issue. My camera got broken in a hurricane and I purchased the exact camera on Amazon, but the new camera has to go through a new Dekco app. I purchased 1 subscription for iCloud storage so my camera would be backed up and save the recordings. Then 2 weeks later I received an extra charge to my account. When I reached out to customer service I was told they won’t refund the extra charge, that I must have accidentally signed up for another subscription plan. (Which isn’t true, I didn’t even get into the app until I saw the charge in my bank account) Customer service is no help at all. They basically stole that money from me and won’t tell me any info about my account and what I’ll be charged going forward.
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Added object blocking
Really superb camera, but it would be even better if you could be able to block out an area that is causing false trips and there is no where else to put the camera. I live in the country and cameras are first defense in security.
Thanks
Larry Beierle
New Berlin, Texas
Thanks
Larry Beierle
New Berlin, Texas
Room to improve
The camera seems fine for the price. The app features are there. However the execution of the playback is lacking at times which makes it frustrating to review activity.
Version pour ipad
Dommage que l’application ne permette pas d’agrandir l’image sur un ipad!
Absolutely great app!
This app is amazing. I love the features and I barely even encounter problems at all. I would use this camera for years!
Need support for cameras configured on CloudEdge
This app must be enhanced to support previous versions of Dekco cameras that were supported on CloudEdge. Otherwise there is no point in sticking to the same brand of camera if we need two apps for two cameras.
