Blink Charging Mobile App User Reviews

Blink Charging Mobile App

Blink Network, LLC

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Reviews Summary

Positive highlights

⭐

This app hasEasy to use app

⭐

This app hasSmooth start of charging sessions

⭐

This app hasUseful notification system

⭐

This app hasClassy and powerful interface

⭐

This app hasHelpful app for first-time EV drivers

⭐

This app hasAbility to quickly filter charger options

Negative highlights

🚧

This app hasBuggy and crashes frequently

🚧

This app hasDifficult to log in and create account

🚧

This app hasUnreliable chargers, many are out of order

🚧

This app hasConfusing and unintuitive user interface

🚧

This app hasLack of integration with Apple Pay and other payment methods

🚧

This app hasRequires pre-loading of funds, no option to just pay as you go

🚧

This app hasPoor customer support, long wait times and unhelpful responses

🚧

This app hasInaccurate charging session data and overcharging issues

🚧

This app hasLack of charger status information in the app

🚧

This app hasDifficult to identify specific chargers at a location

Top reviews

Most RecentHighest RatedLowest Rated

Bad app, no customer service

This app has always been really glitchy, requiring some ‘work arounds’ to be able to charge my car. Many Blink chargers are down or just won’t charge. Customer service is never any help. I’ve called multiple times and different agents tell me different things.

Also, they raised their prices so it’s not even cost effective. Deleting the app and switching to a different charger company.

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KAL 37

2 years ago

Doesn’t work

They replied that the issue was fixed which was not, I have to delete and reinstall app every day for it to work. And they said all previous charging history was transferred to the new app but it’s not true. No charging history is available and I was charged for the session that was promised/supposed to be free when they did the transfer. My balance is a mystery now and earlier I could check on the web browser version but now I can’t log in there too.
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Old app was bad but it at least worked. This one won’t even log me in and I can’t charge. How hard can that be? I JUST want to log in and check my balance.

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Светлана467744

2 years ago

Response from developer

We apologize for the inconvenience! We experienced some very high demand in the initial phase of the launch, which caused some delays in performance. Current Blink member data, login information, and prepaid balances will be retained and should be transferred to the new mobile app. At this time all immediate app issues have been resolved! We're on a mission to enhance the user experience across all Blink platforms.⚡️

Nothing But Problems Since New App Launch

Since the launch of the new App I have experienced numerous problems. The App either fails to launch or shows that I need to log-in again. I have now logged in on 3 different occasions, however, my most recent attempt has the App blocking my log-in because it is not allowing me past the Vehicle Info screen. This is now beyond frustrating & the company needs to fix the numerous bugs to the App now.

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BayouBillinFL

2 years ago

Not good at all

This app was not ready for prime time. Whatever they did, they messed it up so bad that a large portion of their customers can’t charge. I can’t charge because the new app lost my account. I can’t set up an account because when I enter in information it doesn’t save it. It won’t let me get past a screen that makes me choose the make of my vehicle which is completely irrelevant. I put in credit card information and it deletes it. I spent an hour and a half with four different customer support technicians with no resolution whatsoever, it’s been three days I sincerely hope they get there ship together soon. I have a low range vehicle and rely on the chargers at my work.

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digitaluddite

2 years ago

Response from developer

We're sorry to hear that! At this time all immediate app issues have been resolved! Know that this is just the beginning, & we are ready for new features to be added regularly! We're on a mission to enhance the user experience across all Blink platforms.⚡️Our Blink Customer Support is always happy to help at (888) 998.2546

Does not work

Could not log in. After providing my name and phone number, I’m asked to tell which car I drive. Well, the drop down menu options are empty and NEXT button remains inactive.

Blink is probably the second worst charging network on the market. Always have issues with their service. Also, doesn’t let you add RF card to a phone wallet - you gotta use physical card or open app…

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Devilaxe

2 years ago

Didn’t think it could get worse.

The old app constantly gave me the generic “Couldn’t connect to blink” error all the time, even if my balance had just run out or my billing info needed updating.
The new app is NOT off to a great start. The app itself did NOT update, I had to delete the old app and reinstall it manually. Now I can’t even log in with my Blink account. I had to “Charge as a guest,” then re-enter all my billing info and then the map screen froze and wouldn’t let me do anything. I killed and re-launched the app and was able to select a charger, but the charger stayed on its idle screen and gave no indication that it was ready to charge until AFTER I plugged in my car. I was hoping for big improvements with this update, but first impression is that it’s even worse than before, and that’s setting the bar VERY low.

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AKLmfreak

2 years ago

Response from developer

We're sorry to hear that! We experienced some very high demand in the in the initial phase of the launch, which caused some delays in performance. At this time all immediate app issues have been resolved! We're on a mission to enhance the user experience across all Blink platforms.⚡️ We ask that you please contact our Customer Support at (888) 998.2546 to assist you with the account issues that occurred. Thank you!

Excellent customer service

I wasn’t able to update my account information on the new app. I emailed them for help and got a response within an hour thanking me for letting them know, and telling me that the problem was fixed (it was). I am not accustomed to this level of customer service. Great job Blink!!

Kevin in Portland

2 years ago

Response from developer

Thank you for letting us know! We are glad we could help quickly to allow you to explore and enjoy the amazing features in our new Blink Charging Mobile App. Charge On! ⚡️🔋

Crashes, can’t login. Thankfully don’t need to use Blink very often.

Like everyone else here, I can login and the app crashes as often as not even trying to login. It’s 2022 and app development is not a new thing anymore. This one appears to have been designed and implemented by kindergarteners. Absolutely unbelievable.

mscott-the real one

2 years ago

Won’t accept an email address to log on

Really horrible experience. Bring back the old app. At least it worked. This one tries to take you to a Safari page to log in instead of doing it natively. Blink needs to hire real app developers or get a refund if they hired an outside team.

You can’t scroll around the map. It freezes. Impossible to search. And I’m using the iPhone 14 Pro Max. It’s not my phone. Trust me.

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Sterling Bourne

2 years ago

Not ready for roll out

App super buggy. Login is glitchy and adding vehicle to account doesn’t work so unable to really finish setup to check the rest of functionality. Really should have done further testing before pushing this update. Also a search for this in the app store doesn’t show in the search findings.

Joe14745800