Blink Charging Mobile App User Reviews

Blink Charging Mobile App

Blink Network, LLC

Lifestyle

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Reviews Summary

Positive highlights

⭐

This app hasEasy to use app

⭐

This app hasSmooth start of charging sessions

⭐

This app hasUseful notification system

⭐

This app hasClassy and powerful interface

⭐

This app hasHelpful app for first-time EV drivers

⭐

This app hasAbility to quickly filter charger options

Negative highlights

🚧

This app hasBuggy and crashes frequently

🚧

This app hasDifficult to log in and create account

🚧

This app hasUnreliable chargers, many are out of order

🚧

This app hasConfusing and unintuitive user interface

🚧

This app hasLack of integration with Apple Pay and other payment methods

🚧

This app hasRequires pre-loading of funds, no option to just pay as you go

🚧

This app hasPoor customer support, long wait times and unhelpful responses

🚧

This app hasInaccurate charging session data and overcharging issues

🚧

This app hasLack of charger status information in the app

🚧

This app hasDifficult to identify specific chargers at a location

Top reviews

Most RecentHighest RatedLowest Rated

Better than the old app but still lame

It’s a step up from the old version of the app but that isn’t saying much. On the plus side, they let you know there “industry leading” technology is caught up to like 2015 instead of 2010. So there’s that. It would be great if you could just tap your phone/watch to start a charging session like the rest of the EV charging stations. Maybe they’ll get there by 2030 🤷‍♂️ Instead you need to go through a whole process and load funds to your account like a prepaid VISA. The app kicks you out frequently and you need to delete and redownload it to log back in. I only use Blink when it’s my only option.

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seylukris

2 years ago

Response from developer

Thank you for the feedback! Please know that this launch only sets the foundation to provide more flexibility, information, and control than ever before. This is only the beginning, we are ready for new features to be added regularly! ⚡️ If you experience any issues, our Blink Customer Support is always happy to help at (888) 998.2546

Old app just stopped working - no info on new app

The old app just stopped working. Was surprised to find this new app on the App Store.

No official communication - neither in the app nor via email received. And I checked all my folders. In fact, I still got Blink emails on my updated credit cards so email was correct. Stating that Blink tried to reach out to everyone via repeated emails is just incorrect.

Besides that, even the new app does not seem to be optimized for larger iPhone screen resolutions which have been around for years now. On my iPhone 12 Pro Max, all buttons and the menu bar are weirdly blown up.

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vevgx

2 years ago

Response from developer

We sincerely apologize for the inconvenience! Unfortunately, the software didn't allow for notifications directly on the old app. We tried to notify all of our users in advanced, through multiple emails, website alerts, and social media communications. We are working on optimizing the app for iPads and larger screens. ⚡️ If you experience any issues, please call Blink Customer Support at (888) 998.2546

Thankfully I’ve physical card instead

Since this review they got their app in order insofar as it’s functionally useful as before (and nicer UI etc.). No hang up on being required by having no way of re-identifying yourself. If you have an account, email login & credentials get you back to your account as a funding source for charging & no special requirement for a physical RF card to start every charger. Changed from highly generous 2stars to now 4stars for functionality (eventually)

Resolved Review post-new app rollout is below for context:
“Briefly worked fine for me after its roll-out a wk ago or so but since then it no longer has my acct info & (like other reviewers note) I’m unable to complete the sign-in process (again) because it will not let me proceed past an empty set of choices for vehicle make. Have alerted humans on the always helpful customer svc side of things & hopefully it get resolved soon for right now the app is useful only as a locator of stations on a map”

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wobblyrock

2 years ago

Response from developer

Thank you for the feedback! Please know that this is only the beginning, we are ready for new features to be added regularly! ⚡️ If you experience any issues, our Blink Customer Support is always happy to help at (888) 998.2546

You fixed the app!

I was able to add my car and all seems to be working now.

mamsusa

2 years ago

Still not fixed??

I wish I would have checked the reviews before I made an account!! I pre-loaded $20 onto my account and now I can’t even log in again because the app is trying to make me create an account, but just keeps freezing. How annoying.

fgjydcnktd

2 years ago

Beware of duplicate credit card charges! Haven’t used blink since 2019

I have not used blink since 2019 and this week I received a failed credit card payment notice. Blink attempted to bill my expired card for the full amount of my last 2019 charge session. If you have an active credit card on file, check your card charges!

Logging in to the new app to check payment history and when selecting any past payment, the app crashes…

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Snooper321

2 years ago

App update

Very irritated about the time lost trying to get Blink Mobile working after it failed to connect. I did not receive any notification that the installed app would no longer work and that the user would need to delete it and download a different app. Why couldn’t the old app notify me about the new app rollout instead of giving me connection errors?

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tracyeadams

2 years ago

Broken

New app lost account information and will not allow creation/updating of new profile (locks on add vehicle screen as others mention). Blink seems to have bricked their entire network with this new app. UPDATE: developer says issues have been resolved. They have not. App remains completely functionless. SECOND UPDATE: deleting and reinstalling the app makes it work…but come on Blink, that should not be required.

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joshaxel7

2 years ago

Works Great

Downloaded new app without issue and charging works. Definitely smoother than old version.

EVMIKE 120770

2 years ago

Worst update ever

If you’re gonna make me download a completely new app it better be worth it but this is WAY worse than the last version. I was forced to sign up all over again and the app would crash every single time I tried to enter the make of my car that they just have to know apparently. So I can’t even use my account to charge and on top of that the app would crash every single time I tried to report this. Whoever made this choice needs to be fired.

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Logan .

2 years ago

Response from developer

Hi Logan, we are sorry to hear that you experienced these issues! Please know that this is just the beginning, we are ready for new features to be added regularly! ⚡️ If you experience any further issues, please call Blink Customer Support at (888) 998.2546