Poor shopping experience
Great Deals!
Easy to search and find
APP NOT WORKING
Between Adidas, Shop Premium Outlet/Simon and Paypal…
Apple really has gone the route of poor engineering and rushed app approvals violating our Applecare agreement to the fullest and them destroying my credit in the process, this will be resolved legally and immediately in a civil manner.
Designing an app that does not work just wastes my time and commits to deceitful business practice.
Response from developer
Thank you for your response. We apologize for the inconvenience. We briefly experienced technical issues which prevented the app from loading. This bug was fixed within a couple of hours. The app should load without any issues. If you continue to experience issues, please reach out to us at onlinesupport@shopsimon.com and we can work with you to investigate this further.
Your bug fix no fix
Response from developer
Thank you for your response. We apologize for the inconvenience. We briefly experienced technical issues which prevented the app from loading. This bug was fixed within a couple of hours. The app should load without any issues. If you continue to experience issues, please reach out to us at onlinesupport@shopsimon.com and we can work with you to investigate this further.
It doesn’t let me buy in the app
Response from developer
Thank you for your feedback. We are sorry for the disappointment. We recently made updates to improve load times, app performance & speed. Please run the newest release (v2.2.4) on your device. If you still have issues, email us at onlinesupport@shopsimon.com and we can investigate this further. We appreciate your feedback & look forward to working with you to find a solution.
App is terrible
Why offer PayPal as an option but have to go outside the app for PayPal to work..?
Response from developer
Thank you for your feedback. We noticed some intermittent issues with Paypal in an earlier release and fixed this bug in app version 1.24.0. Once you update your install to the latest version, you will not experience this issue again. Please feel free to reach out to us at onlinesupport@sspo.com if you have continue to see this issue or have additional comments or concerns.
August 7, 2024 - trash garbage app and company
This company is garbage. They aggressively bought every mall and started an e-commerce for second hand items. Try to get customer service to help you? Impossible.
Try to return an item for their fault? No service. And you pay for returns.
Do not support this shill company running hard promotions to boost their trash app and help the sinking ship of their brick and mortar stores.
August 7, 2024
Response from developer
At the Shop Premium Outlets (SPO) marketplace we stand by every deal offered on thousands of brands and products on both our site and app. If there are issues with running the app, we'd appreciate more information about the issues you are experiencing and the device & OS version you are on so we can work with you to investigate this further. If you have questions or concerns about specific promotions, you can easily reach our Customer Support team by going to Contact Us in the Account section of the app or directly via email at onlinesupport@sspo.com.
No Tracking numbers on shipped orders ❌
However, there is no tracking provided in the email, and no tracking listed for the order when I logged into the app and checked status. Even several days after receiving the email.
This is really annoying and forces the customer to waste time chasing down a tracking number. Please figure out a way to automate providing tracking numbers for orders.
At the bare minimum, emails should not be sent out stating something is “shipped” with instructions to track shipment with NO tracking number provided.
Response from developer
Thank you for your feedback. We include tracking numbers with all orders we ship & provide users a way to track their items from within the order history section of their account page. We are sorry your order did not include tracking information. If you could reach out with the order number to onlinesupport@sspo.com we will follow up with the vendor to make sure this error does not occur again.
1 device at a time
Response from developer
Thank you for your feedback. We support users being logged in simultaneously on multiple devices and are not able to recreate this bug. We would like to work with you to troubleshoot this issue and need more information about the devices you are using. Please contact our support team at onlinesupport@sspo.com so that we can investigate this further.
