Worst Customer Service Experience in my Life.
After purchasing items from the app during a Sale that was being pushed to my phone, I realized I needed the belt I bought one size smaller. First I was lied to by the customer service rep who said it was out of stock, so I could only return it. Then when I pointed out that it was fully available to purchase on the app, I was told that because I paid with PayPal I’m not allowed to exchange, only return and buy again at full price. After wearing Polo for almost 25 years, I’ve been so turned off by this experience, I went from excited to get an item I’ve been wanting to not wanting to wear anything Polo ever again. They pretend to be about the shopping experience, but if you use PayPal then you’re completely worthless as a customer apparently. Extremely disappointing behavior.
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Response from developer
We apologize for the frustrating experience. We'd like the opportunity to try to resolve the issue, but require additional information from you. Please contact us via email at contactus@ralphlauren.com with your contact information (full name, email address & phone number) and use the subject line, “Ralph Lauren App Issue”, to ensure the appropriate specialist receives your correspondence and can follow up with you for a resolution.
