I love it
Curvy girls deserve the crest jacket...:)
Low quality customer service and app ordering
Response from developer
We apologize for your frustrating experience. We'd like the opportunity to try to resolve the issue, but require additional information from you. Please contact us via email at contactus@ralphlauren.com with your contact information (full name, email address & phone number) and use the subject line, “Ralph Lauren App Issue”, to ensure the appropriate specialist receives your correspondence and can follow up with you for a resolution.
No size customization
Response from developer
We appreciate your feedback and apologize you had a difficult experience shopping on the app. I will be sure to pass this along to my team to further investigate. Should you continue browsing on the app, you can add items to your Wishlist by clicking on the heart icon next to the Add to Bag button. Please feel free to share any additional thoughts with our team by emailing us at contactus@ralphlauren.com with the subject line, “Ralph Lauren App Feedback”
This brand has everything…….
Response from developer
We appreciate your feedback and apologize you had troubles with your Wishlist. We're actively looking into this but would appreciate additional information from you. Please contact us via email at contactus@ralphlauren.com with your contact information (full name, email address & phone number) and use the subject line, “Ralph Lauren App Issue”, to ensure the appropriate specialist receives your correspondence and can follow up with you for a resolution.
Smooth and responsive. Pleased!
Of late, I’ve been very pleased when I have even had to speak to customer service. Operations are have been nice lately. It doesn’t take much to stay a cut above. RL has dialed in. JM
Response from developer
We are happy to hear the app has exceeded your expectations. Our team works hard to ensure every interaction you have with Ralph Lauren is enjoyable. Thank you for taking the time to share your feedback!
Choices!
Response from developer
Thank you for sharing such a heartwarming and personal experience with our brand. We're delighted to hear about your discoveries, from our customization options to our special offers. Your story about your father's style and his nickname 'Mr Polo' truly resonates with us - it's these personal connections that make our work meaningful. We're honored to have been a part of your family's fashion journey and to continue serving your needs. Your feedback helps us understand how we can better connect with our valued customers. Thank you for being an integral part of our community.
Shopping on the new app
Response from developer
Thank you for the feedback. The RL app has the same monthly drops of early access products on a limited assortment that you previously saw on the Polo app. This month we dropped early access to the Ralph and Ricky Polo Bear Collection. Please make sure you are opted in to push notifications to be made aware of new releases.
Polo Family
Now I am purchasing Polo for my neighbors son who is 4 months old and my friends grandson who is 3 months old.
I am a tad disappoint with Polo though being that I purchase the Polo collarless shirts from you all and holes formed in them. I have a son who stay with me who is Autistic that I still buy for and I also purchased for myself and my friend and the same thing happened with our shirt
It seems that the material quality has lessened in weight and quality.
I contacted customer service concerning the matter and was told I would receive a email , however I never received it , that was 4 months ago.
I am praying that the babies shortly do not do the same ( form hole).
Thank you,
Ruth Campbell
Let Us Talk Solutions, LLC
