Leave a Review Take 5 Car Wash
Horrible app and website
Paid for monthly service. Phone app does not work with local car wash location. Received a sticker and that doesn’t work either. When the local employees look up my account (via phone, credit card, etc) they don’t see it anywhere. Easiest way to lose a customer is not even have your services work.Don’t make purchases in-app!!!
App doesn’t work like it should. Don’t make purchases in app until it’s fixed!!
1. No accidental purchase safeguards:
I accidentally pre-purchased a wash pack because the app doesn’t ask “are you sure?” when you just touch the screen. IMMEDIATELY debits your card on file.
2. Location to use pre-purchased wash pack won’t load, can’t use pack:
I got a wash pack since I have more than 1 car to wash, but the location won’t load for me to us it. If I confirm correct before location loads, it won’t accept the barcode. Thankfully, the staff on site is super gracious as they’ve had to manually let me through twice now, which I’m sure technically costs the company money, or at least that location.Show lessUnhappy 1st time last time cs
I purchased my unlimited membership online they can’t seem to find or get me a sticker so I don’t have to use my phone every time it’s just easier to drive up and beep go.. but the workers are rude like it’s my fault for ordering online I will not be renewing if I could I’d get my money back and take it to the 5 other car washes in town!Show less