Leave a Review Take 5 Car Wash
Horrible app and website
Paid for monthly service. Phone app does not work with local car wash location. Received a sticker and that doesn’t work either. When the local employees look up my account (via phone, credit card, etc) they don’t see it anywhere. Easiest way to lose a customer is not even have your services work.N. Mondo
Don’t make purchases in-app!!!
App doesn’t work like it should. Don’t make purchases in app until it’s fixed!!
1. No accidental purchase safeguards:
I accidentally pre-purchased a wash pack because the app doesn’t ask “are you sure?” when you just touch the screen. IMMEDIATELY debits your card on file.
2. Location to use pre-purchased wash pack won’t load, can’t use pack:
I got a wash pack since I have more than 1 car to wash, but the location won’t load for me to us it. If I confirm correct before location loads, it won’t accept the barcode. Thankfully, the staff on site is super gracious as they’ve had to manually let me through twice now, which I’m sure technically costs the company money, or at least that location.Show lessTheRaeven
Unhappy 1st time last time cs
I purchased my unlimited membership online they can’t seem to find or get me a sticker so I don’t have to use my phone every time it’s just easier to drive up and beep go.. but the workers are rude like it’s my fault for ordering online I will not be renewing if I could I’d get my money back and take it to the 5 other car washes in town!Show lessbbsgirl8089
Good app
Good app. It’s so easy to pull through and scan your phone with the wash packages. I just wish there were more Take 5 car washes and oil changes near me.Troy992
First Time User
Was very easy to use app for the first-time user. Like the feature it offers. Great staff to walk you through it as well.Giz 42
$5 credit did not load
The website said, “Download today & get an instant $5 credit!” Went through the whole downloading and registration process, and no credit was loaded. Which goes along with a lot of the other bad reviews questioning the ethics of this company. Too bad, because I would’ve been a loyal customer as it’s in my neighborhood but I’m not down with that.Show lessMiss_Papaya
Can’t link existing membership to app
This past weekend I went to get a car wash and was asked to sign up for a monthly membership. I signed up on site and received an email afterwards directing me to download the app. I downloaded the app, registered using the same information I used when signing up for my membership (as well as sent a copy of my window tag number). I noticed the two weren’t linked. I reached out to customer support and was informed they cannot be linked; I’d have to cancel my membership with the local Take 5 and sign up through the app. Why email me about your app if existing members can’t use it?Show lessB7997
It app doesn’t specify that you have to put your card in file😒
No $5 off coupon unless you put ya card on thereBank of America customer
Great
Awesome app but I wish I would receive a credit for the game that is supposed to give you credits.Bbrowne5
Expired Debit Card Ran 12+ in a Week or So
I have been a loyal customer for over two years with Take5Wash. I was out of the country for a couple of weeks when I started to receive notifications from my bank that my expired debit card was ran through my bank 12 times in a week and a half. I contacted the location I frequent several times and no one answered the phone. I get back to the states, go to the location I frequent, and inquire with the staff, as to why no one actually reached out to me to verify my card or even ask for updated card information. I was told by staff that they have no contact or contact information with corporate for Take5Wash. This is ludacris! Very disappointed with the customer service provided through Take5Wash. I felt as though the owner of that location or if not in fact, corporate should have reached out to me via phone. Take5Wash, you must do better with your customers if you want to continue to do business…and thrive!
Shelia GShow lessShelia Givens
