Leave a Review VoltShare
Useless
Don't bother with this ...hours spent messing around and couldn't get any charge from anything... scanner doesn't work not sure that the chargers on their system work either.English Country Cottage
Awful in the extreme
Terrible app, can’t use Apple Pay, can’t copy & paste credit card details, can’t add Amex, error adding Mastercard, had to find a Visa card to use. Then charged £2.40 just to connect, as well as a £50 authorisation fee. Lost 20minutes of my life and thoroughly annoyed. Love EV’s but you can see why they get a bad name with awful apps like this!Show lessChad5k1
Developer Response
Hi, Chad5k1! Thank you for the feedback and we’re really sorry you didn’t have a good experience charging this time. To confirm, the minimum session fee works towards your total charging cost and isn’t a separate fee. However, we will be working to change the authorisation fee and minimum session fee, in the near future to a level that fits our owner’s properties and mitigates any inconvenience this could cause. Thank you for bringing that to our attention. Finally, we can confirm that Amex and Mastercard are indeed supported and have been used by other users previously. We’re also working to implement Apple and Google Pay in the coming months. We appreciate it’s much faster for users. If you would like to forward the charging transaction ID that was sent to your email to info@voltshare.co.uk, we will gladly look into the situation for you :) With warmest regards, The VoltShare TeamIf Carlsberg did apps
I just love it when an app does exactly what you want in a logical and intuitive way, nothing more and nothing less. I’m also really impressed by how Voltshare contact you straight away if they sense that you’re having problems. A perfect app and great customer support.keithmt
Developer Response
Thank you for such a lovely review, keithmt! We’re so pleased you had a great experience and look forward to seeing you again :)Great for my staycation at Lake District
Got back from Lake District for a holiday with kids that has quite limited number of charger points for public use. Hotel we stayed at installed their charger points thankfully. Their app kept us informed of state of charge and costs and sent confirmation of payment immediately. Very useful.James Hove
Love it. So simple and easy to use.
I’ve used their app and charger to charge my Porsche Taycan at my local golf club and can’t believe how easy it is to use.
I always need a charge every week as I don’t have a home charger. Once I finish my game, my car is all charged up and ready to go.
When I had questions about charging and called them up, the support staff were incredibly helpful. Could not recommend them enough!! xxShow lessJasmine.S.92
Developer Response
Hi Jasmine.S.92! Thank you for the feedback and we’re so glad it’s been convenient for you. Please feel free to reach out to us on info@voltshare.co.uk should you require any help! The VoltShare TeamThis is the worst ev app I have used
This app is terrible and it is clear that no one is spending any time improving the customer experience. Where do I start with this? Password reminder doesn't work, the app doesn't seem like it has been written for a mobile device. When there are so many decent ev apps and charging points out there why waste your time with this one?Show lessTonyHorse2016
Developer Response
Hi Tony! Thank you for your feedback and we are sincerely sorry you have not had a good experience with the app. Regarding your issue with password reminder, the emails can sometimes get lost in the junk mail or spam / email filters, but we hate it when even one email gets lost! So we're terribly sorry for that and we are currently improving this delivery rate. If you are using one of our venue-operated chargepoints, you can always give our 24/7 Support line a call should you encounter any issues or you can email us at info@voltshare.co.uk and we would be more than happy to help you in any way we can. We hear you on your feedback on the app design for mobile devices. There are always improvements to be made and we will be looking to make significant changes in the coming months and we hope you'll have a better experience with us next time. The VoltShare Team
