Placed an order on 2 July for 2 shirts. Had to download the app just to track the order which means signing up for an account. All responses are in German so I emailed Customer Service today, 7 July, to get a status. That response was also in German so I had to use Google Translate to view it.
I would say the response didn’t take long, probably less than an hour, but basically stated it was still being processed and the order wouldn’t arrive until 29 July. So basically to process, ship and the expected arrival date could take 4 weeks but “it could arrive sooner.” Mind you this was for 2 shirts only.
Personally having to download the app to track the order, responses in German and 4 weeks from start to finish tells me this is a new company and/or few employees to process orders. If I wrong, then I don’t understand why it takes twice as long to receive 2 shirts from Germany than if I place an order from another merchant that ships from China.
I still need to rate the product once it arrives, but OUKU needs to do much better! I wouldn’t doubt the shirts are made in China. This may be the only reason why it takes so long to arrive - arrives in Germany before shipping out again. Too many unknowns at this point to order from OUKU again.
Developer Response
We are deeply sorry for the trouble regarding the shipping, please contact us by submitting a ticket on our website or emailing us at service@ouku.com, we are looking forward to serving you again.First try was total wrong product. Trying again with credit they provided. Return would be crazy expensive. Stay tuned
I really love the style of close from this site, however you have other sites that does free shipping.
Developer Response
Dear Customer
Thank you for your comment, we will try our best continue to improve our product quality and customer service, we look forward to serving you again in the future, and please contact us if you have any doubts.
Customer serviceNone of my credit cards went through 8 had to pay by PayPal as the only option
Developer Response
We are deeply sorry for the trouble, at OUKU we strive to provide a satisfying experience, please contact service@ouku.com or send us tickets at
https://www.ouku.com/en/index.php?main_page=ticket_center. we will be happy to help.I placed an order online now it is impossible to access the order, look up the number, or contact customer service. I submitted to tickets online which never registered, and you can’t even get that far in the app. Waste of $50 bucks
Developer Response
We are deeply sorry for the trouble, at OUKU we strive to provide a satisfying experience, please contact service@ouku.com or send us tickets in your order so we can help you further with your demand, we are sure that we could offer you a satisfying solution.Easy shopping
Developer Response
Dear Customer
Thank you for your comment and support, at OUKU we strive to give our customers a better shopping experience plus better quality products. We look forward to serving you again in the future.
OUKU Customer ServiceI cannot stop shopping at there site they have the most beautiful clothing on their site with great discounts, I have made 13 orders and have not been disappointed, I am very happy what I’ve purchased and have no complaints. Thanks OUKU
Developer Response
Dear Customer
Thank you for your understanding and support, we are honored to offer you quality services and products. we look forward to serving you again in the future.
OUKU Customer ServiceHad trouble entering data. Kept erasing my numbers.
Developer Response
We are deeply sorry for the inconvenience, please contact us by submitting a ticket on our website or emailing us at service@ouku.com, we are looking forward to serving you again.When trying to track my order, I first must download an app, then after opening the app, I can never find my order or even area on the app to inquire about order status!
Very poorly designed site and no contact phone number nor email address available to contact customer service.
Developer Response
We are deeply sorry for the inconvenience, please contact us by submitting a ticket on our website or emailing us at service@ouku.com, we are looking forward to serving you again.Better make sure you want the item cuz to return it you have to have a degree in international shipping and customs. It’s seriously the worst process on the planet. The clothes we ordered were the cheapest clothes I’ve ever seen. Super thin fabrics. Didn’t fit at all not true to size. It’s a huge disappointment.
Developer Response
Dear Billy, we are sorry for the experience you had with us, please contact us by submitting tickets on our website or emailing us at service@ouku.com, we will be happy to sort out your problems.
FL-MoJo
Toodang
Ship for less
Luis Ler
ConnStew
Do,Do.
Ginger-boy
gaykirk
Sleepy Lenny 😴
Billy jay8
