Best assembly instructions
Response from developer
Hello! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :). Your Kärcher Support Team
Unable to connect to our new K5 premium Smart Control
Very disappointing- all this app does is connects you to videos and the online store. Our device is registered- but we cannot control anything via this app
Response from developer
Hello! Thank you for your feedback and for bringing this issue to our attention. It looks like you are having a hard time trying to pair your K5. Please reach our customer care team at customercare.au@karcher.com and we will asisst you as soon as possible. Best regards, your Kärcher Support Team
Karcher app
I dont understand why some of the personal info were required fields.
The q reader would not read the qcode on the box so had to register products manually.
When I registered our small water blaster there was no field available to add the serial number so it has recorded it as 0000.
I cannot see anywhere in the app that I can confirm the additional 2yrs warranty (to make it up to 5yrs total) that was advertised on the packaging box.
Response from developer
Hello! Thanks for your feedback and the detailed information about the app issues you're facing. This will really help us enhance the app's usability and provide you with a top-notch customer experience. As for warranty extension, you can only do that using our website. Just head over to https://www.kaercher.com/nz/ or send an email to our customer care team at customerservice@karcher.co.nz, and they'll guide you through the registration process. Best regards, your Kärcher Support Team
Device Not Recognised
Response from developer
Hello! Thank you for your feedback regarding the difficulty to use our app. We apologize for any inconvenience this may have caused. Please contact our customer suport team at helpline@karcher.co.uk. We are glad to take a closer look at your issue. Best regards, your Kärcher Team
Gun display doesn’t work anymore
Response from developer
Hello! Thank you a lot for sharing your experiences with our app and for your kind words! We appreciate it a lot! If you have any further points of improvement, always feel free to contact us via helpline@karcher.co.uk. We are always striving to improve and your support is very much appreciated. Best regards, your Kärcher Support Team
Complete rubbish
And no I am not changing my phone setting to view this app!
Who cat tested this app before it went live.
Fix the app it’s rubbish
Response from developer
Hello! Thank you for your feedback regarding the difficulty to use our app. We apologize for any inconvenience this may have caused. Please contact our customer suport team at helpline@karcher.co.uk and we would be very glad to take a closer look at your issue. Best regards, your Kärcher Team
K7 Water Blaster
Response from developer
Hello! Thank you very much for your feedback. We apologize for any trouble you've had with our app. We would be very happy to help you connect your water blaster with your app so please feel free to reach out to us via customerservice@karcher.co.nz. Thank you! Best regards, your Kärcher Support Team
Cleared data
Response from developer
Hello! Thank you a lot for the feedback. We are very sorry that you are having a problem with logging in to our App and maintaining your product details. We would like to help you so please reach out to us at helpline.uk@karcher.com. Our customer service will help you further. Thank you for your patience and understanding. Best regards, your Kärcher Support Team
Customer service communication
Response from developer
Hello! Thank you for the feedback. We apologize for the delay in responding to your enquiry. Please rest assured that we are working to address your enquiry as quickly as possible. We appreciate your patience and understanding, and we will make every effort to provide you with a satisfactory resolution to your issue. Best regards, your Kärcher Support Team
Bluetooth does not connect
Response from developer
Hello! Thanks for the feedback. We apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at info.us@karcher.com? We'll get you up and running. Best regards, your Kärcher Support Team
