It's just a front for the website.
However, it's simply a front for the website. It's 2023! I should be able to click on an item, which your app does bring up individually, but it needs to give me all the information about it. All it does is show a picture of the attachment.
I should be able to read any info about something I want, then, now this might be shocking for you to read, PAY FOR THE ITEM....right inside your app.
Come on, Karcher. Modernise.
I don't want to be shoved on to a website to make a purchase.
It's double handling.
Response from developer
Hello! We're very sorry that we weren't able to meet your expectations. Our developers are continuously working on new features for the App and we are happy to share your comments with them. If you need further assistance, please send us a message to customercare@au.karcher.com. Best regards, your Kärcher Support Team
Unable to register
Response from developer
Hello! This problem shouldn't be happening. Let us help you with this and send us an email to customercare@au.karcher.com. Best regards, your Karcher Support Team
Can’t get past front screen
Response from developer
Hello! Thanks for your feedback. Our developers are already working on a solution. In the meanwhile, you can try to change the Zoom setup of your Iphone (Settings->Display & brightness). Alternative, you can log into the App using your social media account or myKärcher account, if you already have one. If the problem persists, please contact our customer service at helpline@karcher.co.uk Best Regards, your Kärcher Support Team
About the site.
Response from developer
Hello Russv72, Thank you very much for your feedback! Your Kärcher Support Team.
Can’t read Terms and Conditions
When you click on continue as a guest a pop up window stated you need to confirm that you have read the terms and conditions. The problem is to access the term and condition you need to scroll the page you are on up access the terms and conditions but because it is at the bottom of the phone when you scroll up it closes the application. The same happens when you even want to create an account.
As a result you can’t read the terms and conditions and therefore you cannot even access the app, so all your stuck with is the introduction page with either option to create an account or continue as a guest.
A different means of access to the Terms and Conditions should be created so the app can be accessed.
Response from developer
Hello! Thanks for your feedback. Our developers are already working on a solution. In the meanwhile, you can try to change the Zoom setup of your Iphone (Settings->Display & brightness). Alternative, you can log into the App using your social media account or myKärcher account, if you already have one. If the problem persists, please contact our customer service at helpline@karcher.co.uk Best Regards, your Kärcher Support Team
Useless
Response from developer
Hello! Thanks for your feedback. Our developers are already working on a solution. In the meanwhile, you can try to change the Zoom setup of your Iphone (Settings->Display & brightness). Alternative, you can log into the App using your social media account or myKärcher account, if you already have one. If the problem persists, please contact our customer service at helpline@karcher.co.uk Best Regards, your Kärcher Support Team
Not displaying on iPhone 13 mini
Needs a bit of a reformat else it’s useless.
Response from developer
Entwickler-Antwort – 22.05.2023 Hello! Thanks for your feedback. Our developers are already working on a solution. In the meanwhile, you can try to change the Zoom setup of your Iphone (Settings->Display & brightness). Alternative, you can log into the App using your social media account or myKärcher account, if you already have one. If the problem persists, please contact our customer service https://www.kaercher.com/uk/services/support/contact/home-garden.html Best Regards, your Kärcher Support Team
Pointless
Response from developer
Hello! Thank you very much for your feedback. We want to give our customers the best user experience possible. We feel sorry if the pairing process was difficult for you. Please try to follow the installation steps, one by one, as described at the App in order the pair your machine. Best regards, your Kärcher Support Team
Mr L
An error occurred. Please navigate to the website you have visited and try to login again.
Response from developer
Hello BLF 2, we are sorry that you are having problems with the app. To solve your problem, you are welcome to send us an email directly to smartproducts@de.kaercher.com or contact our customer service https://www.kaercher.com/uk/services/support/contact/home-garden.html Kind regards, Your Kärcher App Support Team
Completely Useless
Response from developer
Hello Mikey Wolf, we are sorry about the issues you are facing with our app. We had some issues with zoom in the phone settings which are now fixed with our newest app verison. We would be glad if you update the app and try again. If this doesn't fix your problem please contact us directly at smartproducts@de.kaercher.com or via https://www.kaercher.com/uk/services/support/contact/home-garden.html so that we can further investigate and solve the issue.
