Kärcher Home & Garden User Reviews

Alfred Kaercher SE & Co. KG

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App set up needs addressing!

Tried to set up the app as someone stated before it is impossible to do very poor app - a fundamental flaw for such a large company.
Even trying to register my machine for warranty is a pain doesn't recognise the part number or serial number on their QR sticker in the box
Not a good start in ownership of a Karcher haven’t even used the machine yet!

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KLKKKKKLkLkKkKkLlLl

7 months ago

Response from developer

Hello! Thanks for the feedback. We apologize for all the inconvenience you had trying to register your product. This sounds like an issue for our customer care. If you haven’t already contacted them, you may do so at helpline@karcher.co.uk. Best regards, your Kärcher Support Team

Pressure Washer

I just received a Pressure Washer as a retirement gift from my work place and am trying to register it but neither the “Scan Code” nor “Entering it manually” will accept its information. How ridiculous is that. That’s probably because they sent me some old out of date no longer available product. Haha 😂. After an hour of trying to register my Pressure Washer I give up. Have better things to do. Will contact the company through email tomorrow. Some retirement gift this turned out to be, can’t even register it!

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Jewellerylady

7 months ago

Response from developer

Hello! Thanks for reaching to us regarding the issue with the registration of your high pressure washer. The App is only compatible with high pressure washers from our Power and Smart Control range. Please email us at orders@karcher.com with more details about the specific model of your pressure washer. We will assist you with this. Greeting, your Kärcher Support Team

Bluetooth connection is extremely buggy

Title says it all. Pairing devices has ridiculously short time outs and unnecessary complications.

flubber1234

7 months ago

Response from developer

Hello! Thank you for your feedback. We apologize for the inconvenience regarding the bluetooth connection. Please reach us out at orders@karcher.com and our customer care team will help you solving this issue. Best regards, your Kärcher Support Team

Fantastic

Totally transformed our courtyard garden in minutes after months of wet weather and moss and dirt having free reign. Brilliant

BliminEllen

7 months ago

Response from developer

Hello Ellen! Thank you for the great feedback! We wish you a many more WOW moments with your high pressure washer. Best regards, your Kärcher Support Team

Can’t connect to Bluetooth

Since I’ve updated the app, it now won’t connect to my Karcher. Just keeps saying unable to pair. Tried everything it advises but just won’t connect.

Boroladcraig

8 months ago

Response from developer

Hello! Thank you for your feedback regarding the difficulty in connecting to our app. We apologize for any inconvenience this may have caused. Please contact our customer suport team at helpline@ükarcher.co.uk with more details about your issue and our team will help you solve this problem. Best regards, your Kärcher Team

Will not register product

Forgot the product I bought and now it's stuck on a low pressure setting.

Jlodgey

8 months ago

Response from developer

Hello! Thank you for the feedback. Please let us help you with your problem. You can email us at helpline.uk@karcher.com with more details about your purchased product. We will get in touch with you as soon as possible. Best regards, your Kärcher Support Team

Gone in 60 seconds

Nothing more annoying than having to register all your personal private information or link your social media accounts just to view their products or just an app. There is a guest option, but you can’t seem to agree to the terms and conditions. So deleted in less than a minute and looking at what other manufacturers have on offer.

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Dean90

9 months ago

Response from developer

Hello Dean. Thank you for your honest feedback. We are sorry that we could not meet your expectations. The H&G App is only for Kärcher products and for give advice on how to clean better with them. You can of course use all our products without the App. If you need assistance with the App or any Karcher product, just email us at helpline.uk@karcher.com Best regards, your Kärcher Support Team

Just doesn’t function

Will not complete the registration process; scan mechanism doesn’t work; manual serial number doesn’t register.

Martinus Maximus

10 months ago

Response from developer

Hello Martinus! Thank you for your feedback. We are sorry to hear that you are not able to finish the registration process. Please contact as at customercare@au.karcher.com with your product seerial number and let us help you with this problem. Best regards, your Kärcher Support Team

Disappointing customer offering

Unable to add a new purchased device, part number not recognised! Even though the app helps you find the WD6PS part number and the same P/N is on website. I have even tested several other products and again P/N not recognised. I suggest you stick to developing karcher hardware which is generally good but stay away from APP information technology which gives customers a poor view of karcher. This app development is very poorly maintained.

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Likey1

a year ago

Response from developer

Hello! Thank you for your feedback.This problem with your product connection shouldn't be happening. Let us help you with this and send us an email to helpline@karcher.co.uk. Best regards, your Karcher Support Team

Doesn’t work

I haven’t been able to connect a product using Bluetooth. There are always glitches even when following the instructions.

umotas

a year ago

Response from developer

Hello! This connection problem doesn't seem right. Let us help you with this and send us an email to customercare@au.karcher.com. Best regards, your Karcher Support Team