Leave a Review CGX
Can’t purchase membership
I have tried to get the subscription with my 3 debit card and it always says that “payment method not supported”
All cards are valid for at least another year and have never had problems purchasing on Apple Store before.Adele.b00000000
Developer Response
Hey Adele! This is something that you will need to raise with the Apple App Store as all purchases are handled through them and not through us. We really hope they can help!Brilliant workouts
Love Caroline’s workouts and the app has some good functions, only thing that’s a bit annoying is the workouts saved under “favourites” don’t load after a certain point in the list. So any new workouts you’ve saved under “favourites” won’t show.L J Morris
Developer Response
Hey there, thanks so much for your feedback! We're not aware of that issue with the Favourites area, so would you mind getting in touch so we can look into it? Please reach out to support@cgxapp.com. Thanks!Ok but meh
I wish I could tick off the workouts I’ve done, it’s annoying trying to keep track of where I’m at if I don’t the workouts as they come out.
I unsubscribed though because it’s the same workout over and over. It’s always lunges and bridges and shoulders. I don’t need to pay £80 for that. Sorry …halima860618
Developer Response
Hey Halima! You can see what workouts you've done in the Settings > Workout History area. And we're sorry that you didn't love the variety. With almost 300 brand new workouts and 4 complete programs (so far), we promise there's a lot more than just lunges, bridges, and shoulders!Cast
Hi! I try to cast to google chromecast and the app ask for PIN number? What PIN number? It’s supposed to cast automatically when connect to same device wifi like YouTube?Diavanah
Developer Response
Hey Diavanah, the CGX app won't ask for a PIN number to cast to Chromecast, so it sounds like something else is happening here. Reach out to us at support@cgxapp.com and we'll get to the bottom of this!Finally a workout app I can get behind!
CGX is a wonderful app. It is so nice to finally look forward to at home workouts again! The workouts are challenging but completely customizable so you can go at your own pace. The best part is that she doesn’t talk during the actual workout. She gives you an overview at the beginning but then you only need to follow the beeps. Which allows you to zone out and focus on your workout rather than the screen. A few suggestions I would make is for the workouts to somehow show as completed after they are finished. Especially the ones in the 10 week programs. It is very easy to mix up where you are at in the program since they don’t have any indication of what has already been done. Also, an internal calendar would be nice in order to track your progress within the app. It does show a count of workouts completed but that’s about all you see. Would be great if you could view and share what your week/month/year looked like using the app.Show lessK8faced
Developer Response
Hey there, thank you so much for your kind words! We're so glad to hear that CGX is helping you enjoy your home workouts again 🥰 And we love your suggestions – thanks for sharing those! We'll pass those across to our teams.Bad app capabilities
The workouts are fantastic, and I envisioned really good results from the programs. However I will not continue past the free trial due to the capabilities of the app. Really not user friendly, the workout scheduling is really bad and you can’t remove a program if you accidentally added a program to begin on a day that you didn’t actually start it on. Now it’s all out of sync. I try to assign a workout to tomorrows date and it still turns up on todays date.Show lessg.wiz621
Developer Response
Hey there! We're sorry to hear you've had a difficult experience with the app. We know there's a timezone issue with the app which will explain why your workouts scheduled for tomorrow appear as today. And we hear you loud and clear about removing programs from the schedule – we've got plans to improve that. We hope you are still able to enjoy all of the incredible content on CGX!Paid annually but cannot get access to workouts
I have subscribed for the annual subscription. Was looking forward to the unleash challenge. I did 3 days of unleash. For my birthday I got a new phone. I installed CGX AAP on new phone and signed in using same email. It’s asking me to pay again to access workouts. I thought I was signed in my old phone that’s why. Logged out from old phone and still the same problem. So I logged back in from my old device again and even that phone does not allow me to access the workouts. I contacted support but have not had a reply back. I have missed out on my workouts as I was following the challenges with the community. I’m upset that I am now behind as I cannot access the workouts and no one has got back to me to help me.Show lessRomanakk
Developer Response
Hey there, we're sorry to hear you're having trouble with the app! This will be happening because the app isn't able to link to your app store to see that you have a paid subscription – don't worry, we'll help with this. Our Support team respond to all queries within 24 hours so hopefully you've heard from us now!Best workouts ever!
Found CGX workouts to be so enjoyable, challenging rewarding! As she says it’s you vs you! Bonus you have a form library which reviews form of the moves! Love the meal ideas, overall I focus on the workouts and delivery 10 stars!60katt
Developer Response
Hey there, thank you so much for your wonderful feedback! We are so glad to hear that you are enjoying the app and all of Caroline's additional content 🤩 You vs You!Love the workouts.. some nit picks for the price…
Love the workouts but the app could use a couple of updates. 1. There is not an indicator of progress within actual programs so you have to go all the way into settings to see what you did last. 2. It would be nice to have a recommended schedule and then edit it vs have to add each workout to your schedule.Show lessSome nit pick feedback
Developer Response
Hey there! Thanks so much for your really helpful feedback :) We love the ideas of an indicator to show how far through a program you are, and the ability to more easily edit a program schedule. Watch this space!Calendar needs to be improved
I absolutely love Caroline and I’ve been following her since 2020 (which is rare for me) HOWEVER It’s a nightmare to reschedule the workouts, you can select the previous week when you want to switch around workout, you need to restart tue app for the change to be taken into account, if you mess up and you select 2 programmes you can’t remove one you have to remove the workouts one by one 😭Show lessAhleshistoires
Developer Response
Hey there, it is so great to hear that you've been following Caroline since the very beginning – congrats! And we hear you loud and clear about removing entire programs from the calendar. That's something we aim to improve soon :)
