OMG
16 July 2024,
Dear Developer,
Do you not think that the fact this app has only ONE star from thousands of users says it all?
Have you ever tried to use it in the backend of a field when trying to find another site? Even on 5G IT KEEPS SHUTTING DOWN. THE MAP DISAPPEARS AND YOU HAVE TO START ALL OVER AGAIN - and so it goes on.
Please don’t bother responding to this. Just admit you can’t fix it and close it all down.
Response from developer
Hi Barcleas10 thank you for your feedback. Please feel free to contact us by email to appfeedback@camc.com with more details to understand the issues you are having with the App. Your feedback is important to us in order to improve the app, and is much appreciated.
Awful app
Eg use their location text or get no results; know the exact name of the camp site or get no results. No back button so any mistakes mean you need to start your search from scratch again. Click into sites to get availability and more info and you are greeted with a blank white page with no other option than to start your search all over again. Whoever developed this app should be sacked! Only been members for a month and only managed to book one CL site for one night - and that was because we were required to phone them direct. If this doesn’t improve we won’t be renewing our membership next year.
Response from developer
Hi Unimpressedsue thank you for your feedback. When you click on a site from the list of searches there should be a 'back' button which is located in the left corner of the screen. If this isn't displaying, please can you email appfeedback@camc.com with a screenshot so we can look into this.
Dreadful App
The information is often contradictory e.g. some sites say that there IS a toilet block yet further down the information listing it says Number of Toilet Blocks - 0.
The filter functionality appears to have no logic to it giving results which make no sense at all.
There are so many ‘dead ends’ where you can only return to where you started by repeatedly using the browser ‘back’ button. This indicates a massive lack of effective software testing before implementation.
The whole experience is incredibly disappointing giving the impression that the organisation doesn’t care about its credibility or it would not allow its developers to release such a poor system.
Response from developer
Hi Tony Butterworth, Thank you for your review.We have passed on this information, your feedback is important to us. Please also worth checking that you have the newest version of the app 1.4.6 in case an older version could be causing some of the issues you are experiencing. Thank you
Still totally unfit for purpose
Seems like a lot of work has been done. Amazingly, they’ve managed to make a terrible app even worse.
My previous review: “According to the boss of the Caravan and Motorhome Club, this app is brilliant. If that’s the case why so many negative reviews here? Basically the search functioning is a joke. Try searching for Yorkshire sites and you could get anything. Despite lots of negative comments on the CMC Facebook Group the club has done nothing about this terrible app. As the club used my money (along with other members) to pay for this app, I’d like to know what it costs, why it doesn’t work and who is taking responsibility for this monumental blunder.”
Response from developer
Hello unhappy man in a van, thank you for your feedback. Please feel free to contact us by email to appfeedback@camc.com with more details to understand the issues you are having with the App. Your feedback is important to us in order to improve the app, and is much appreciated.
A shambles
Response from developer
Hi pserve_p2 , please can you send an email to appfeedback@camc.com where we will be able to assist you further. Thank you for your feedback.
How difficult can it be!
Response from developer
HI LadyH11 .Thank you for your feedback. Please contact us by email to appfeedback@camc.com with details of the device, mobile/ tablet and membership number as well as the app version so we can look further and advise re this .
Doing yourselves out of business
Response from developer
Hi and thank you for your review. This feedback will be forwarded to our app team and developer to look further into. Thank you
Just appalling.
As a new member I’ve lost count of how many times I’ve tried to enter my outfit details, for the app, and website, to immediately lose them.
Too many other gripes to mention, but who can i pass them on to.
Response from developer
Hi jgvobi)bojno. Thank you for your feedback. It sounds like a connectivity issue, if you are able to give us more details of the device and any further details by email to appfeedback@camc.com we can assist further to see how we can best help solve this issue. Thank you
Absolutely appalling app
Response from developer
Thank you for your review. We do appreciate there are a number of technical challenges which we are working hard to resolve. We have already made a number of key enhancements including removing the queuing system, improving payments, viewing digital membership cards, providing more accurate search results and searching Certificated Locations. We will continue to make further improvements.
Awful !
Not all elderly people have all the time in the world to sit and go through what is now a laborious task to find and book a site, despite what some feedback seems to suggest……..Time is precious.
Get your act together otherwise your membership is really going to suffer Certainly not impressed and as our membership is due soon we may well have a rethink unless things change dramatically
Response from developer
Hi Ashtreehouse Thank you for your feedback and comments which are appreciated and important to us in order to continue to improve. The old app is no longer supported unfortunately, new updates are being worked on very regularly for the app. Please make sure to update and restart when you see ‘pop ups' to make sure you see the most recent version. Your feedback has been noted thank you
