Leave a Review SplashID Pro 9
Bad support
Support is done by email and they only answer 1 email per day. It is going to take weeks to resolve any issues if they only answer one question per day.BPratings
Thirteen giant steps backward
I have used Splash ID since it begain as a Palm app.
Splash ID 9 is a complete debacle. The Instructions are extensive, yet seem to bear no relation to the app itself, which just doesn't work. The, apparently mandatory, 2-factor authentication yields codes which are not accepted by the app.
I have a lifetime subscription to Splash ID Pro. That seems to be useless, contrary to the promotional promises made.
Apparently I'm not the only one to have problems with the app, before I even attempt to transfer, since I wrote support, which used to be good, for help, followed-up several days later when I got no response,other than an automated acknowledgement. That was a week-and-one-half ago, and still no word. I guess I'm due for an extended hand-written back-up so that I can manually shift to some other password keeper.Show lessAkrolgos
No problems yet
I was a bit concerned when I looked at the reviews on the MAC App store. I was almost hesitant to proceed. But I decided to go ahead since I could still function with Version 8 Pro. So what were the concerns listed in the app store.
1. Could not migrate – It worked just fine for me.
2. Lifetime account would not migrate – It worked just fine for me.
3. Could not do a local sync – The install gave me the options of Cloud, Local WiFi or No sync.
4. Issues with support – I received a response early on the next business day.
Don't let them scare you off. So far this is working great. The enw interface is a bit different than I am used to but has a lot more capabilities and is more configurable. Good Job.Show lesspstandiford
Disfunctional
I’ve used SplashId for years and the iPhone app for this version is so bad I’m considering switching to another password manager. Doesn’t sync and the interface is horrible to use.EricaMc23
Huge disappointment
Like some other reviewers, I have been using SplashID for a very long time (Palm Pilot days). This is the first time I’ve had serious problems with their product. I prefer to WiFi sync and this app (latest version 9.3.0 and previous version) will not sync between my Windows computer and my iPhone or iPad (I have it installed on all 3 of these devices). Support at Splashdata seems to be a one man operation. I’ve been waiting more than 2 weeks to get resolution to this problem. I read on some other reviews that support helped them to fix WiFi sync, but no such luck for me. Perhaps their desktops are Macs. I am super disappointed in this company after many years of a good business relationship. I’m very close to moving on to a different password management platform and suggest that if you are seriously looking at using this app, look elsewhere.Show lessTeeBoune
Try the 9.3 update. Most issues are fixed.
I left a 2 star review after moving from SplashID 8 to 9.2.5. It had multiple list updates and screen redisplays in the first few seconds after opening and the a-z sort was broken. Marking a record as favorite also reset the list to the top, and the shared records are confusing. The 9.3 update has fixed the main issues and is much improved. I still prefer the SplashID 8 look over the 9 redesign, but this is at least usable now.Show lessvan-ca
Pretty good multi-platform PW mgr!
Pretty good multi-platform PW but it is not as refined as it could be. And it seems they have these little UX bugs that take months and sometimes a year to fix as well as features that take forever to improve. This App’s real strength though is their secure cloud infrastructure and multi-platform capability across all of Apple devices (Sndroud too). Their support is also usually pretty good although they arm to get backed up at times. SplashID Pro 9 though is a huge step forward from the prior releases!Show lessttrq01
terrible
i have not been able to wifi sync files between the app on my Mac and on my iPhone for more than 3 months ...... apparently a well know issue the company tells me. Not fixed by latest update to pro9. If i could give a lower rating the 1 star i would do it ..... Think very carefully if you are considering buying this appShow lessirritated21
V9 is a Great Upgrade
I’m guessing many of the poor reviews are related to previous/beta versions of this app. I just finished upgrading from V8 to V9 and so far haven’t seen any of the issues others have reported. I much prefer the new interface and the app is much faster. I really like that I can still choose to keep all of my data local, and 2FA is a great addition. My data rransfer was simple enough. I had to replaced a few of my custom icons, but no biggie. I was very pleased that Splash Data is honoring Lifetime Subscriptions from V8 for V9. I’ve seen other apps use upgrades as a way to screw lifetime subscribers to generate more subscriptions (Hello Wondershare!). Customer service was excellent. My concerns were addressed with only 2 emails and responses from Ram were very timely. All-in-all, I’m very pleased with the upgrade.
V9.3 Update
This was a great update that addressed all of the major glitches I’ve noticed (long load/refresh time, biometric support on Mac, overlapping fields in a record). Well done, guys!Show lessBartolololo
Hard start but 5 stars now
4 June 24 Update: really starting to like v9. Just got to play around a bit to see what everything does. Plus, their fixes have addressed some major issues. Keep it dev team. Original 4 star post: Been a long time user. Always WiFi sync only. Import to my windows desktop was ok. Only lost 5 records out of 650+. Will do an export of v8 to compare. But could not get WiFi sync to work to get the records over to my iPhone. Documentation is very weak. After a few days waiting on tech support, I was finally provide the correct procedure. Now up and running. Recommend: 1) greatly beef up the documentation and FAQs 2) put the newly expanded document into the appShow lessTurboGreg
