Data corruption and slow support
Long time happy Splash user, moved to v9 over a month ago and I’m no longer happy. I use wifi sync and there is occasional record data corruption when syncing from Windows to iPhone - main description field is garbled on iPhone. Support took a day to get back to me and instead of treating it like a critical error, just said they would get back to me sometime.
Many other bad UI decisions made in this version. Plus the database is in a hidden location on Windows, making it difficult to include in my daily offsite backup.
Many other bad UI decisions made in this version. Plus the database is in a hidden location on Windows, making it difficult to include in my daily offsite backup.
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Ver 9.3.4 is really good!
A lot of issues are finally fixed in this new version and highly recommend. Cloud syncing doesn't timeout, reliably responsive now. Top row icons now work straight-away at startup.
I'm a long time user, moved up to Pro 9 last spring. I could tell right away a lot of thought went into this next-gen version, but it was just not ready for prime-time. Syncing issues, among others. Pro 9.3.4 is now the one to use...go for it!!!
I'm a long time user, moved up to Pro 9 last spring. I could tell right away a lot of thought went into this next-gen version, but it was just not ready for prime-time. Syncing issues, among others. Pro 9.3.4 is now the one to use...go for it!!!
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Terrible App, previous version 8 much better
Where to begin on version 9. As of July 2024 version 9.3.3 won't sync attachments from mobile to desktop versions. YOU LOSE ANY ATTACHMENTS DURING SYNC! Migration was a nightmare from version 8. Basic sync and crashing issues throughout 9.1, 9.2. As poor of a rollout as I have ever experiences. Contact with support gives same ole answer "We value your feedback and working on issue". If I didn't have so much data already in Splash ID would cancel and use something else. Next Apple OS update with new password program will probably put Splash ID out of business.
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Developer Suicide I guess
I have been a satisfied lifetime user, until now unfortunatley. I wrote support over a month ago with questions about Splash 9 and whether it was going to further cost lifetime users (something I was promised would never happen if I bought a lifetime license). I guess that was just a marketing ruse to get more money. Just like this version is as well. I have waited a month and emailed twice. No response. This developer used to respond quickly to inquiries. Then again, I doubt he wants you to know that lifetime members will be charged $100 if they upgrade. Given the other poor reviews here and the decision of the developer to not be forthcoming or answer any questions, my only guess is they are committing App/Developer Suicide. That is really too bad.
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Great update
As a long term user of these Splash products this has been an excellent update with no upgrade issues at all from the previous version.
Keep up the great work guys!
Keep up the great work guys!
Not Sure
Was happy with 8 until connectivity issues with the IP address stopped me syncing all devices with the cloud. Not happy that you can no longer create pronounceable passwords.
Bad support
Support is done by email and they only answer 1 email per day. It is going to take weeks to resolve any issues if they only answer one question per day.
Thirteen giant steps backward
I have used Splash ID since it begain as a Palm app.
Splash ID 9 is a complete debacle. The Instructions are extensive, yet seem to bear no relation to the app itself, which just doesn't work. The, apparently mandatory, 2-factor authentication yields codes which are not accepted by the app.
I have a lifetime subscription to Splash ID Pro. That seems to be useless, contrary to the promotional promises made.
Apparently I'm not the only one to have problems with the app, before I even attempt to transfer, since I wrote support, which used to be good, for help, followed-up several days later when I got no response,other than an automated acknowledgement. That was a week-and-one-half ago, and still no word. I guess I'm due for an extended hand-written back-up so that I can manually shift to some other password keeper.
Splash ID 9 is a complete debacle. The Instructions are extensive, yet seem to bear no relation to the app itself, which just doesn't work. The, apparently mandatory, 2-factor authentication yields codes which are not accepted by the app.
I have a lifetime subscription to Splash ID Pro. That seems to be useless, contrary to the promotional promises made.
Apparently I'm not the only one to have problems with the app, before I even attempt to transfer, since I wrote support, which used to be good, for help, followed-up several days later when I got no response,other than an automated acknowledgement. That was a week-and-one-half ago, and still no word. I guess I'm due for an extended hand-written back-up so that I can manually shift to some other password keeper.
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No problems yet
I was a bit concerned when I looked at the reviews on the MAC App store. I was almost hesitant to proceed. But I decided to go ahead since I could still function with Version 8 Pro. So what were the concerns listed in the app store.
1. Could not migrate – It worked just fine for me.
2. Lifetime account would not migrate – It worked just fine for me.
3. Could not do a local sync – The install gave me the options of Cloud, Local WiFi or No sync.
4. Issues with support – I received a response early on the next business day.
Don't let them scare you off. So far this is working great. The enw interface is a bit different than I am used to but has a lot more capabilities and is more configurable. Good Job.
1. Could not migrate – It worked just fine for me.
2. Lifetime account would not migrate – It worked just fine for me.
3. Could not do a local sync – The install gave me the options of Cloud, Local WiFi or No sync.
4. Issues with support – I received a response early on the next business day.
Don't let them scare you off. So far this is working great. The enw interface is a bit different than I am used to but has a lot more capabilities and is more configurable. Good Job.
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Disfunctional
I’ve used SplashId for years and the iPhone app for this version is so bad I’m considering switching to another password manager. Doesn’t sync and the interface is horrible to use.
