FIX THE MAINTENANCE REQUEST SCREEN SO I CAN LOAD PICTURES
Every time I try to submit a maintenance request and upload a picture or video it freezes on a white screen!!! I cannot submit a request without picture/video but it gets stuck when trying to do so. Very frustrating.Do not rent from MSR
In live in Arizona, my AC went out in June I put in a work order and it took maintenance 4 days just to come to my house, he couldn’t fix the problem so he contacted a vendor to come out that took another 5 days the vendor came out and couldn’t fix the AC either. The part was on back order and will be in within 2 weeks. MSR never contacted me to make arrangements for temporary housing, nor did they bring portable AC units. I left several emails and voicemails requesting for an update. No one ever responds. It wasn’t until I contacted the City of Phoenix and filled a complaint against them, then they wanted to reach out to me. I had no AC in my home for over a month.Buggy app and it’s clear the developer has no intent to fix
This app has countless bugs and problems. I get a notice when I log in about not having API access, when I contacted the support team they told me to just ignore the error. I cannot access the resident document section because a loading indicator appears and never goes away. This is an amateur app at best.