App crashes when submitting a maintenance request
The app keeps crashing when I’m trying to submit a maintenance report so I’m never able to submit a maintenance report. I need some help but there’s never a phone number and there’s never a consistent employee to speak with worst rental company I’ve ever experienced.
Beware of MSR
App doesn't allow you to open downloaded documents website doesn't either MSR is just BAD FOR BUSINESS. Their practices are unconventional and you can never speak to anyone that can answer your questions or address your concerns regarding anything only representatives that have very limited access to anything. They always have to email another department about whatever your concerns are there's no direct phone number or extension. You just have to wait for a response in the resident portal and even then their response is vague and limited. If you're considering renting I'd advise you to RUN FAR AWAY FROM THIS COMPANY. They only want your money
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App is bad overall
Good luck submitting any maintenance requests. The app freezes when you try and upload a picture (picture is required to submit a request). And they don’t let you call and submit requests anymore. Company is not managed well.
Avoid
The company recently switched payment vendors which requires you to provide your bank account balances (current and pending) to MS renewal. It also gives your BANK LOGIN AND PASSWORD to the 3rd party payment processor so they can sell your data and offer you products.
This is a huge invasion of privacy and a security risk I’m not willing to take.
This is a huge invasion of privacy and a security risk I’m not willing to take.
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FIX THE MAINTENANCE REQUEST SCREEN SO I CAN LOAD PICTURES
Every time I try to submit a maintenance request and upload a picture or video it freezes on a white screen!!! I cannot submit a request without picture/video but it gets stuck when trying to do so. Very frustrating.
Do not rent from MSR
In live in Arizona, my AC went out in June I put in a work order and it took maintenance 4 days just to come to my house, he couldn’t fix the problem so he contacted a vendor to come out that took another 5 days the vendor came out and couldn’t fix the AC either. The part was on back order and will be in within 2 weeks. MSR never contacted me to make arrangements for temporary housing, nor did they bring portable AC units. I left several emails and voicemails requesting for an update. No one ever responds. It wasn’t until I contacted the City of Phoenix and filled a complaint against them, then they wanted to reach out to me. I had no AC in my home for over a month.
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Buggy app and it’s clear the developer has no intent to fix
This app has countless bugs and problems. I get a notice when I log in about not having API access, when I contacted the support team they told me to just ignore the error. I cannot access the resident document section because a loading indicator appears and never goes away. This is an amateur app at best.
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Most untrustworthy company I’ve dealt with
We moved across country expecting the house we got accepted for would be at least livable. Nope. The power line was completely off the house, grass was chest high, and the house has water damage and bugs littering the entire floor.
I’ve refused the house outright and have been in telephone limbo for the past 2 weeks. Good luck trying to get ahold of anyone with authority since their internal team doesn’t even have telephones apparently.
DO NOT DO BUSINESS WITH THEM
I’ve refused the house outright and have been in telephone limbo for the past 2 weeks. Good luck trying to get ahold of anyone with authority since their internal team doesn’t even have telephones apparently.
DO NOT DO BUSINESS WITH THEM
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The rental app
The sight really needs to update their portal it’s ridiculous. Keeps denying password reset password , lets you in , logs you out and if you try to log back in . It’s says wrong password and locks you out . Please guys this is an ongoing issue with this portal.
Terrible App, Terrible Company
These guys make it a point to charge you for small violations before telling you what they are. They also didn’t come and fix our AC for a year. As for the app, it only works about 10% of the time.
