Renters Beware
This is the worst rental company I have ever worked with. The house looked good moving in, but it was INFESTED with roaches and this becomes the renter’s responsibility. You call 3 times for a maintenance issue, then they schedule a visit without letting you know, then try to charge you $25. When I moved out, they charged me to cut the grass, which I had paid a company to do days before vacating, for AC filters, even though I left a pack of 2, to bring the garbage out to the curb, which I came back to do myself on garbage day, and for pest control, for an infestation you inherit when you move in. After receiving these charges, and sending a dispute via certified mail to the address provided for disputes, the letter was returned to me ADDRESS UNKNOWN. The reason I didn’t waste my time finding their office is because all you get are employees who claim to have no access or phone number to anyone in charge, except via email, and they claim they are emailing the supervisors every time you call, but you never hear back from anyone. I do NOT recommend, this company is a crook and a NIGHTMARE!
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RENTERS BEWARE
I had nothing but issues with this company. Upon moving in I was moving from out of state by the time I got to the house it looked much different than what was advertised. The fence was gone. The garage door was buckled. There was holes in the wall, a ceiling fan didn’t work the grass was up to my knees and weeks of nonstop, phone calls and complaints to get these issues addressed. It got so bad they put me in a hotel for two days and I came back to NO work complete. eight months into our lease. We now have a kitchen cabinet hanging off the wall with a minor child and pets in the house. I cannot wait until my lease is over. They want the house returned in great condition however it was never cleaned. The walls were filthy and pests left in the home are your problem upon moving in. I still have a cracked window where the maintenance man basically told me I have to pick my battles.
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Not even loading anymore lol
This is just another mobile web site packaged as an app. It takes a special kind of rush job to botch loading JavaScript and then have such poor error handling that you just blame it on a slow network. Pay your devs more man this is pathetic.
App doesn’t work
Well I was a potential renter, but can’t get in the app!!!
Horrible
The old app was way better. The app is not good if roommates. The payment history page is none existent and doesn’t show specific payment amounts.
Terrible Company, Terrible App
If you are thinking of renting from Main Street Renewal, don’t. Every maintenance request takes a minimum of 3 weeks to fix INCLUDING EMERGENCIES! There is no way to mark requests as emergencies. If you call and tell them it will still take 3 weeks. Our back door is open, will not shut or lock. Projected at 3 weeks to fix. I asked on the phone “what happens if I got robbed or assaulted in the interim?” No response. I asked “what would I do if my pipes burst and my house started to flood?” No response. Terrible company, not prepared to help tenants at all. Also the app won’t work.
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This app is trash
The only thing worse than this leasing company is this terrible app. I’d give a 0 if I could.
App Tries to Load- USELESS
App says it a loading and says “we’re still setting a few things up..” but it doesn’t do anything other than that. Just stays on the same screen and never loads the app fully or take me to the login screen. Completely useless!
Do not even try
ABSOLUTELY DOES NOT WORK AND THRY DO NOT CARE!
App is terrible - worst ever
Can not get your password reset, it is a constant loop back to the page to reset password again. I have never been able to actually successfully login to this app. And the MSR provides the same instructions which do the same loop. You need to do bette mr MSR, hire someone who knows what they are doing to fix this. If you want to be more automated, then you need a tool that actually works for your residents.
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