App
This app is so much better than calling and waiting on hold and speaking to different people it has everything you needed preset just ordering with a click of a button I love it !Developer Response
We appreciate your feedback! Keep checking back for future releases with even more to offer!Horrible
Tried 4-5 times sent message from the app about my bill. Asking to send me the bill. But no answer. I guess they like to wait for their money. They had my payment from my FSA for 12 days, kept getting calls I owed the copay. Called many times. Ask for a supervisor to call me. I was told they would call the next day never got a call. This company is the worst.Developer Response
Hi, thank you for your feedback. Please contact us directly with concerns or if you are needing assistance. We would be happy to assist you. www.adapthealth.comCGM sensors
I got a text on 5/8 that I could order more sensors, then got follow up that they would be shipped 5/13. I was glad because the last order I got, was received on the same day my last sensor was to expire. Then I look on the site to get tracking number with ups, site said would be delivered 5/28. My sensor runs out tonight 5/23. When I called company, they said I got text in error, that I could not order more sensors until 10 days before last one expires. With delivery taking longer, why not get when starting the last sensor, now I will be without a sensor until ups delivers in 5/28. And I am having to pay a copay on top of that! They also suggested that I get a 90 day supply, but what good would that do if you can’t order before 10 days of last sensor you got from order?Developer Response
Hi. Thank you for taking the time to share your thoughts. While we take all complaints seriously, to honor and protect patient privacy rights, we cannot publicly comment on any specific situation or even acknowledge whether a particular individual is an AdaptHealth patient due to HIPAA. Please accept our sincere apologies that your experience with AdaptHealth was less than positive. Please contact us directly with concerns or if you need assistance. We would be happy to assist you. www.adapthealth.com